Support

Akeeba Backup for Joomla!

#8725 Backup to DropBox doesn't complete

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 02 December 2010 10:35 CST

user12010
The attached log file show where things go wrong.

I have used the technique of backing up to DropBox on many other websites without problem. In this case I have added a foreign SQL database (SugarCRM). Apart from that all the settings are identical to other backup profiles.

I have also tried removing the second SQL backup and I still get "Invalid AJAX data:"

Can you help Nicolas?

Look forward to hearing from you...

Andi



##text##

nicholas
Akeeba Staff
Manager
According to the log file, the backup completed successfully and the first two parts (.j01 and .j02) were uploaded successfully, in a relatively small amount of time (about 7 seconds) each. But then, I can see that your host terminates the script gracefully with a "user closed the connection" message:
ERROR   |101202 09:58:07|The process was aborted on user's request

My theory is that some sort of server protection kicked in and caused that. Can you verify this with your host?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!