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Akeeba Backup for Joomla!

#8719 I can no longer isolate the file after update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 26 November 2010 01:17 CST

Jiberne
Hello,

After that any update I can no longer isolate the file in the component I have a blank page when I reinstall version com_akeeba 3.0.rc1-pro-everything is in order.
What does he cel

Thank you in advance
Johan Bernard

steph.s
Hi Johan,
I think maybe your post got cut off, I am not sure what you mean by isolate the file. Do you mean you were able to locate certain files and do a partial reinstall? The current version is 3.1.4., what version of Akeeba are you using ?

Jiberne
Hello Stephanie,

I think I express myself badly when I want I can make a backup in the component i can choose to exclude certain directory.
With my version "Akeeba 3.0.rc1 Backup Professional (2010-05-20)" I can do it without problem , but when I'm updating this possibility disappears.
Itruy upadating with "com_akeeba-3.1.b2-pro" or"com_akeeba-3.1.b1-pro" or"com_akeeba-3.0.1-pro" bur after in can see the directory to exclude i only have a blank page.

I don't know what to do maybe i made a mistake.

Excuse for my bad english i am french

Regards

Johan

nicholas
Akeeba Staff
Manager
Have you tried upgrading to Akeeba Backup 3.1.4?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Jiberne
I tried this morning ans have the same issue.

When i go on directory button i see only this"I send you a capture with the problem"

##Capture##

Thanks a lot Johan

nicholas
Akeeba Staff
Manager
Can you send me login information to your site by PM. Use the Private Messages link on the top right module (the purple background one) on this page. I am user nicholas.

I think that you either have a very old version of PHP which mangles JSON output, or something went wrong when JSON-encoding the file list before it is sent to the interface for display.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Jiberne
Hello nicholas

i submit you a message by PM but i am not sure you receive it

Tell me if it's ok

Thank you JOhan

nicholas
Akeeba Staff
Manager
Johan, it didn't come through. If getting in touch by PM is impossible, you can always email at nicholas at this domain (sorry for being a bit cryptic, I don't want any spambots harvesting my email address).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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