Support

Akeeba Backup for Joomla!

#8709 Can't download PRO version, download is not present

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by nicholas on Wednesday, 17 November 2010 22:33 CST

Tuesday, 16 November 2010 23:22 CST

user7722
i have a problem with the download section, i haven't got any pro download link avaiable on the dowload section, could you verify ?

thanks

Wednesday, 17 November 2010 01:34 CST

nicholas
I think you tried to download during the time I was fixing the (broken) download link. Please retry logging in to the site (mandatory), then go to the downloads area. The Professional release should be the second item from the top, right after the Quick Start Guide.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 17 November 2010 03:15 CST

user7722
the file isn't present on the file downloadable, please verify

thanks

Emiliano

Wednesday, 17 November 2010 04:45 CST

nicholas
The file is there. However, the problem you are experiencing is owned to the fact that you are only subscribed to the ATPRO subscription package which gives you access to just Admin Tools Professional, not Akeeba Backup Professional. You need a subscription to the AKEEBAPRO or AKEEBADELUXE package in order to have access to Akeeba Backup Professional.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 17 November 2010 06:52 CST

user7722
excuse me, i have choose the wrong subscription package, how could i upgrade to the AKEBAPRO level ?
thanks

Emiliano

Wednesday, 17 November 2010 22:33 CST

nicholas
Emiliano,

Please send me an email to nicholas at akeebabackup dot com with your PayPal email address. I will send you a payment request for the price difference between the two products and switch your subscription manually.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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