If you are using anything but the backup.php script to perform a backup, setting SMTP settings in your site's Global Configuration will resolve the problem. backup.php runs in command line mode and can, therefore, not use the SMTP settings in your configuration.php. All other backup modes will resort to using PHP's mail() function if no SMTP settings are defined in your Joomla! Global Configuration, which might indeed cause mail delivery issues on some servers.
So, try setting the SMTP options and this should solve the issue. Tip: you can send your SMTP settings by using's Joomla!'s mass mail feature to send a test email to your Super Administrators. If it works, Akeeba Backup should be able to send emails too, as it uses Joomla!'s JMail class to send out those emails.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!