Akeeba Backup for Joomla!

#8658 Backup Fails Ajax Loading Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Akeeba Backup version

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Latest post by nicholas on Sunday, 10 October 2010 10:43 CDT

Friday, 08 October 2010 11:33 CDT

user4559

What can i do against this error message?

AJAX Loading Error

HTTP Status: 504 (Gateway Time-out)
Internal status: error
XHR ReadyState: 4
Raw server response:
Gateway Time-out

Friday, 08 October 2010 17:06 CDT

steph.s

Hi bxandi,
Sorry to hear you are having issues, could you please zip and post your backup log. That will give us some additional information about what is going on.
Thank You

Friday, 08 October 2010 21:10 CDT

user4559

Hi, as wished the log in zip
br
bxandi

Saturday, 09 October 2010 13:01 CDT

steph.s

Hi bxandi,
Oops, the log didn't get attached. :P Also do you use AVG security with link checker, because it has been known to cause AJAX errors.
Regards,
Steph

Saturday, 09 October 2010 20:42 CDT

user4559

Okay once agian the log file!
br
bxandi##text##

Sunday, 10 October 2010 10:43 CDT

nicholas

Your backup has completed normally, but there was a network-level error. More specifically, your server is behind a proxy server, which is a typical scenario in some shared hosting plans (especially if you're hosted on GoDaddy). There's nothing much you can do about it other than setting the following options in the Akeeba Backup Configuration page:
- Minimum execution time: 1s
- Maximum execution time: 7s
- Bias: 65%

This will make the backup process a bit slower, but it will minimize the chance of a gateway timeout towards the end of the backup process.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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