Akeeba Backup for Joomla!

Tuesday, 28 September 2010 01:50 CDT

poplewebdesign

When trying to backup, an error message occurs, i have tried to backup using the option of iframes if an unusual AJAX error occurs, the error message appears slightly different but still with and AJAX error.

In the first backup it mentions a timeout error (error 500) even though i have set the transfer data to 1.75mb and unchecked the use HTTPS section.

I have used Akeeba to a lot of other sites and most i haven't had a problem with and this is the only site that comes up with this particular error.

Please Help!!! (find attached a screen shot of the second error)

Tuesday, 28 September 2010 02:00 CDT

poplewebdesign

Here is the attachment. I didn't attach it properly in my previous post.

Tuesday, 28 September 2010 03:56 CDT

nicholas

Can you please ZIP and attach the backend backup log file? I also want to see the server-side story of this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 28 September 2010 04:23 CDT

poplewebdesign

An Error 404 message has occurred.

Can i find it in via my FTP client?

Tuesday, 28 September 2010 07:27 CDT

nicholas

Go to the output directory and look for the akeeba.backend.log file. ZIP it and attach it here.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 29 September 2010 05:03 CDT

poplewebdesign

Here you go: akeeba backend log

Thursday, 30 September 2010 04:14 CDT

nicholas

First try unchecking the "Process part immediately" option in your Data processing engine's configuration. Also please tell me which post-processing engine you're using, e.g. S3 or DropBox. I can see that an error occurs right after transferring the second backup part and I'm wondering if it's the server exceeding its CPU usage threshold or if you have a serious available space problem. Unchecking that setting will allow me to better understand what's going on. Post your new log if the backup fails again. Thanks!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 30 September 2010 23:11 CDT

poplewebdesign

Hi

i have unchecked this now the Process part immediately, it now seems to be running better, as i didn't get the error message i just ran out of quota. If i have any problems once ive upgraded the package i will upload the new error log but lets hope it wont come to that.

Thanks for your assistance

Friday, 01 October 2010 06:39 CDT

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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