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Akeeba Backup for Joomla!

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#8630 Not able to reach support tickets

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Akeeba Backup version

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Latest post by nicholas on Thursday, 23 September 2010 05:30 CDT

Wednesday, 22 September 2010 13:44 CDT

user11648

I need some support with the latest version of Akeeba Pro. When I try to go to the support tickets, I get this error:
"Firefox can't find the server at www.akeebabackup.comsupport." You need to fix the url in your menu please. If I put a slash after .com I get an official error page. Please help.

Marie Gruidl

Thursday, 23 September 2010 05:30 CDT

nicholas

I am sorry, but your subscription level does not give you access to the support tickets. You are only entitled to support through this dedicated forum.

As explained on our subscription page, the AKEEBAPRO level you are subscribed to only gives you access to the Professional edition of our Akeeba Backup software. If you need access to the very high priority, private support tickets you have to either subscribe to the SUPPORT or AKEEBADELUXE levels.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!