Support

Akeeba Backup for Joomla!

#8604 cant accesss support center

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 02 September 2010 10:07 CDT

Wednesday, 01 September 2010 19:38 CDT

directive
Hi
I am a subscribed member of akeebabackup.com and my subscription page shows my subscription fine which is to be expired on march 2011 but still when I go to support center, your site says this page is only available to subscribers..?

Thursday, 02 September 2010 07:33 CDT

nicholas
As it is clearly written on the subscription page, there are two subscription levels:
- AKEEBAPRO (30 Euros) gives you access to the Professional downloads, free support forum but not on the tickets system
- AKEEBADELUXE (75 Euros) gives you access to the Professional downloads, free support forum and the tickets system
Additionally, there is the Enhanced Support subscription (SUPPORT package, 70 Euros) which gives you access to the ticket system irrespective of your Professional subscription status.

You can ask for support regarding the Professional version in this forum section at any time.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 02 September 2010 08:11 CDT

directive
Ahhh, my apologies. Can I upgrade? Not just for support but to support the project?

BTW Myself and 6 of my developers are coming to joomla day in washington, will you be there? Love to meet ya.

Thursday, 02 September 2010 10:07 CDT

nicholas
Sure! You can always buy a "SUPPORT" package to upgrade. Alternatively, we can arrange so that you pay only the price difference between the normal Professional and Deluxe subscription (45 Euros) and have me manually upgrade you to Deluxe. Either way works for me, just tell me which one works best for you.

I'll be in Joomla! Day DC. I'll be happy to meet you there :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!