Akeeba Backup for Joomla!

Monday, 23 August 2010 05:15 CDT

user9083

I am a pro subscriber and would like to know how to download the professional version of the latest AkeebaBackup 3.1.b1. I was able to download the free version but when I click the link to download the pro version I get an error popup. Please advise.

robertnelson

Monday, 23 August 2010 07:27 CDT

user191

Same for me with Explorer. Managed to download with Firefox.
Hope it can help.
cheers

Giuse

Monday, 23 August 2010 07:35 CDT

nicholas

Which version of Internet Explorer did you use? We are using the web-standard Content-Disposition header to instruct the browser to download the archive, however Internet Explorer is known for not supporting web standards :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 23 August 2010 07:49 CDT

user9083

Thanks for your help. It worked when I used firefox.

Monday, 23 August 2010 07:49 CDT

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 23 August 2010 07:55 CDT

user9083

However I am getting an error when I try to back up the site. I have read the guide and altered the configuration as instructed but I still get the following error. Can you recomend a solution?
______________________
Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

--------------------------------------------------------------------------------

Apache/1.3.33 Server at dallasfurnituresolutions.com Port 80

Monday, 23 August 2010 08:00 CDT

nicholas

Can you also post the backup log file so that I can help you?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 23 August 2010 08:37 CDT

user9083

Here is the log file##text##

Monday, 23 August 2010 10:51 CDT

user191

I was using IE 8.
cheers

Giuse

Monday, 23 August 2010 11:55 CDT

nicholas

@robertnelson I can only see three possibilities:
1. You are running out of disk space. As a rule of thumb, make sure that you have at least 40-50% of your disk quota free before starting a new backup.
2. Some hosts impose a maximum file size restriction. Just go to the configuration page, click on the "Configure..." button next to the Archiver Engine and on the pane which opens below set the Part size for Split Archives to 2Mb. You can click on the slider and use the arrow keys to fine tune the setting (it's hard to tune it w/ your mouse)
3. You may be hitting a timeout. Again in the configuration page, towards the bottom, find the fine tuning settings. Set the minimum execution time to 1 second, the maximum execution time to 7 seconds and the bias to 65%.
This should do the trick!

@giuse Thank you, I will run some tests against IE8

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 August 2010 05:13 CDT

user9083

I have applied your suggestions and I still get an error. The back up still fails, and I have unlimited disk space available. The log file is attached.##text##

Tuesday, 24 August 2010 07:28 CDT

nicholas

You can also the latest developer release as I fixed a Javascript issue which may be getting in the way of backing up your site. Please report back your results.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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