Akeeba Backup for Joomla!

Tuesday, 17 August 2010 11:17 CDT

user13083

Ajax loading error occurs at the end of the backup at the same point. Initially had some succesfull backups. After installing i.e. Docman, the error is persistant.
Can you please advise what may be the cause. THanks in advance.
Attached the log file.

Akeeba runs under 1.5.20 DutchJoomla!
Windows 7
Wamp 2.0
Apache 2.2.11
PHP 5.3.0
MySQL 5.1.36

AJAX Loading Error
HTTP Status: 12002 (Unknown)
Internal status: error
XHR ReadyState: 4
Raw server response:

Tuesday, 17 August 2010 12:21 CDT

nicholas

Please attach your backup log so that I can help you. The "AJAX loading error" tells me nothing. It just means that something went wrong. The rest of the story - and the key to the solution - is in the log.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 17 August 2010 14:21 CDT

user13083

Thanks for the swift reply. As before I uploaded the log: Akeeba-Backup-Debug-Log.txt [121 Kb], however it does not seem to show, although it still resides under attachement? Please advise the right procedures.
Thanks again. Gerard

Wednesday, 18 August 2010 02:23 CDT

nicholas

Just click on "Attachments", find the file you need to attach, scroll the window to the right and click on the green checkmark. I know that this is the most unintuitive forum attachment interface, but my friends at jVitals (the makers of Agora we're using in here) told me that "they're working on it".

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 18 August 2010 03:06 CDT

user13083

##text##

Right, the first time! It appears that explorer is the course of 'error on page'. Anyway, you received the log.

Thanks again for your support.
Best Regards,
Gerard

Thursday, 19 August 2010 20:39 CDT

nicholas

Gerard,

Sorry for the late reply. I had to unexpectedly be off-line throughout yesterday. I don't see anything overly suspicious in the log and I am sure it's not the case of a timeout. Based on your description I understand that you are running the backup on a local WAMP server. Even though I didn't have any trouble with WAMP on Windows 7 myself, I'd suggest trying the latest developer's release. After you install it go to the Configuration page and check the "Use IFRAMEs instead of AJAX" checkbox. If this doesn't help, please check that the hard drive where WAMP's web root is in has enough disk space. You may also want to try using a different browser than the one you're currently using, just in case we have an incompatibility with a browser plugin. If nothing helps, please post back the new log so that I can compare it with the old one and try to spot a common pattern.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 20 August 2010 09:03 CDT

user13083

Dear Nicholas,

Thanks for the instructions.
I installed Akeeba Backup svn215 (2010-08-13), set the configuration: Use IFRAMEs instead of AJAX. The backup proces does not start and runs of the bar (180 sec). See first 1 kb log file.
The (standard) Firefox explorer crashes immediately after starting backup.
With internet explorer version 8, the backup starts as usually until one step before the last step (4th), at the moment it reaches /www/stats, the ajax error occurs. See second 168 kb log file.
Any suggestions (and new hope)?

Thanks, Gerard

##text##
##text##

Sunday, 22 August 2010 20:30 CDT

nicholas

The log file you posted here tells me that you are using Akeeba Backup 3.0.1 which doesn't have the IFRAME feature. Please upgrade to Akeeba Backup 3.1.b1 released yesterday and make sure that you do have selected the "IFRAME instead of AJAX" option for the backup profile you are trying to use (This setting is applied per profile. If you have multiple profiles you have to apply it to each one of them)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 23 August 2010 00:39 CDT

user13083

Dear Nicholas,
Upgraded to Akeeba Backup 3.1.b1
Set the configuration: Use IFRAMEs instead of AJAX.
The result is no backup action at all. After one hour still nothing, so...? see results below.
##text##

When I run with setting Ajax, the error at the end is still te same. It just copies 5-6 directories and then cuts out.

Meanwhile I have copied the whole Wamp directory, including site onto another pc with Windows 7, made it work, ran a backup, which worked find, copied the backup to the first pc, ran Kickstart, installed the site succesfully.
However, the backup still does not work. Whatever version?

Look forward to your solutions.
Thanks, Gerard

Monday, 23 August 2010 01:45 CDT

nicholas

The only thing I can think of is a software firewall getting in the way of the backup process. I tested locally on WAMPserver and XAMPP on Windows 7 and it works fine. Since we have the same local server environment, the only thing which may be different is a software firewall or a browser extension which gets in the way.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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