Support

Ron, you are subscribed to the AKEEBAPRO package. Its description on the subscription page reads:

One year of unrestricted access to current and future releases of the Akeeba Backup Professional backup component for Joomla!. This plan includes regular support through our Forum.

On the contrary, the DELUXE subscription package's description reads:

This is a 25% discounted combined subscription package, offering the privileges of both stand-alone subscription types: one year of unrestricted access to current and future releases of the Akeeba Backup Professional backup component for Joomla!; and one year of unrestricted access to our Enhanced Support ticket system, for privileged priority support directly from the component's developer.

That's the only reason for the price difference. When a ticket comes, I drop whatever I'm doing and reply to it. My record reply time is under 5 minutes. In contrast to that, I only login to the forum once every day. Pro subscribers' issues will be tackled first, but that's the only priority provided with the Pro subscription. If you want me to literally drop everything I'm doing to help you (that's the ticket system's purpose), you do need to pay me a little extra. I think it's fair enough :)

I will change the wording on the subscription page to make it more clear. It looks like it is confusing for anyone who hadn't used the support forum before subscribing. Thanks!