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Akeeba Backup for Joomla!

#8465 payment issue

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Latest post by nicholas on Saturday, 05 June 2010 11:23 CDT

Thursday, 03 June 2010 00:00 CDT

user6558
Tried to by the pro ver via paypal, but after filling in all info including address correctly, I got this error from paypal page:

Unable to process payment. As the business provide the delivery address is invalid, and the business requirements of your order must be sent to this address, so please contact with the business.

Thursday, 03 June 2010 17:25 CDT

dlb
I'll flag the problem for Nicholas.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 03 June 2010 20:56 CDT

nicholas
Which country are you in? PayPal has issues with some countries, but processes correctly with USA, EU countries, Australia and Canada. If you are in one of the supported countries, please make sure that you have entered all required information. If you are in the USA, a field for your ZIP code gets enabled once you change the country. PayPal cross-checks the address and ZIP code. If they do not match it throws the aforementioned error.

If nothing else works, please contact me directly at nicholas -at- akeebabackup -dot- com so that we can arrange for a direct payment, i.e. send you a PayPal request and manually activate your account when the transaction is complete.

Thank you!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 05 June 2010 04:24 CDT

user6558
I selected country as China, and zip code field enabled. I just filled in 0000 coz we don't have zip code.

Saturday, 05 June 2010 11:23 CDT

nicholas
Yes, China seems to not be in PayPal's capabilities for site-integrated billing. Please send me your email address and the package (Akeeba Pro or Deluxe) you wish to buy either by PM or at nicholas -at- akeebabackup -dot- com and I will send you a PayPal Payment Request for services. This forces PayPal to not request the address information, therefore overcoming the payment problems. As soon as I receive your payment I will manually enable your access to the downloads.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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