Support

Hi there,

I´ve running the latest pro version (3.0.b2) and I´m nearly getting crazy with the backups.
With the latest stable of Joomlapack(2.4.1) everything works. Because of the nice Cloud features, I have updated to AkeebaPro.

I´ve two profiles. One for the DB only and one for the files and the DB. Backups from the DB are working without problems but backups from the complete system aren´t working. I´m getting an "AJAX Loading Error: error" meanwhile "Backing up files" step. I´ve tried several tips from the forum and tried several configurations - without success!!

BTW: It is a large site with about 900 MB size (DB: 35-40MB)

Here´s the log:
Backup Log

Can U help me?

THX

Nobs

You have quite a collection there. You have every heavyweight component known to Joomla!kind. :)

What is the size of your failed backup file? Failure in that area frequently is caused by hitting a host imposed file size limit. All we would have to do is set up a split archive to bypass that. The size of the file gives me a guess as to what the limit might be. Your site isn't big enough to hit the 2 Gb file size limit for php, so that isn't the problem.

Yes, there are a couple of extensions working on this site. :)

I´ve tried many different split archive sizes. Actually I screwed it down to 20MB but the same issue.

Now I´ve uninstalled Akeeba and reinstalled it. When I try to backup now, I got the same error as above, but in step 2.

Here´s the log:
New Log File

Thank you!

Nobs

The second log quit much earlier than the first one did. Are you sure you have enough disk space left on your host account? I think the points where the backup stopped are too inconsistent to be a file size limit.

Yes, there is enough disk space. I have a 10 GB account and about 8 GB are free.

I'm going to ask Nicholas to look at this. I have successfully compiled a list of things that are not causing the problem.

OK, thank you!

Let me know, if you need further informations or backend access.

Hi Nicholas,

I´ve sent you a PM with all informations.

Thank you!

Hi Nicholas,

you are sooooooo GREAT!!!!

Thank you very much!

Upto now, I had no negative experiences with this shared hoster (AllInkl.com), but to suggest a script runtime of 30 seconds compared to the reality of 7.5 seconds is very hard.

I try to get a statement of them!

Thanks again Dr. House - ahhh Nicholas! ;-)

Regards

Nobs