Akeeba Backup for Joomla!

#8422 Cannot get through purchasing process

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Latest post by nicholas on Thursday, 29 April 2010 00:29 CDT

Wednesday, 28 April 2010 04:08 CDT

user10286

I am trying to purchase Akeeba Pro. When I fill out all my information then click the "Pay with Paypal" button, it takes me to Paypal with the following error:
"Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address."

Is there another way I can purchase this from you?

Wednesday, 28 April 2010 06:40 CDT

dlb

We have had a couple of these, I'll flag it for Nicholas to look at.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 29 April 2010 00:29 CDT

nicholas

Are you in the USA or Canada? When you select your country from the drop-down box it will enable the "State / Province" drop-down. Please select your state or province from this list. PayPal is checking this field against the zip code and will complain if they do not match.

If this still doesn't work, you can send your payment directly to out PayPal ID ([email protected]) and send me an email at nicholas -at- akeebabackup -dot- com so that I can manually enable your susbscription.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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