Akeeba Backup for Joomla!

Friday, 12 March 2010 04:09 CST

user8259

I'm trying to file a support ticket, and every time I go to submit the form, it says required fields are missing...which they arent.

Friday, 12 March 2010 04:38 CST

dlb

I will flag this for Nicholas.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 12 March 2010 04:55 CST

nicholas

You have to select a category (that's the part you probably missed) a title and a description. These are the only three required fields. Do not that the category selection is a drop-down: you have to select the applicable category. Leaving it to the default (select a category) is considered a missing field.

If the problem persists, send me a personal message or email at nicholas -at- akeebabackup -dot- com, mentioning your username. Thanks!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 12 March 2010 10:18 CST

user8259

No. Ive verified it as well.
Category is selected, a subject is entered, as is a description.
Still the error:
"Subject" is Required
"Description" is Required

Friday, 12 March 2010 22:44 CST

nicholas

I just tried it again, but I can't reproduce this issue. Are you using Chrome, Iron or Chromium? This family of Chromium-based browsers is known to cause errors, because of the non standard way they handle page redirections and form submissions. If possible please use Firefox or Safari. If nothing else works, please email me your support question to nicholas -at- akeebabackup -dot- com, mentioning your username.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 13 March 2010 03:17 CST

user8259

Just as an update heres the results in Firefox:
[img width=100px height=100px]http://www.imagedump.com/index.cgi?pick=get&tp=559100[/img]

Saturday, 13 March 2010 03:30 CST

user8259

I was able to post a ticket with Internet Explorer. Failed in Chrome, and Firefox.

I went ahead and sent the original issue to the email address given.

Thanks for all your suggestions.

Saturday, 13 March 2010 03:38 CST

nicholas

I received both your ticket and your email and replied to both (actually, I just copied the ticket response and pasted it into a mail message :) ). I understand why the ticket system failed in Chrome, but Firefox? I am using Firefox almost exclusively and it works here. Which FireFox version do you have? I'm trying to reproduce the problem in order to resolve it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 13 March 2010 12:45 CST

user8259

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6

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