Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Tuesday, 01 April 2025 01:46 CDT
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
I got the error in the attached file when I tried to update Akeeba Backup Pro from 10.0.2 to 10.0.3 last night. Can you help with this? Thanks.
Give it a few hours. There was a caching issue with the CDN for a couple of hours when I made the release yesterday. I fixed it, but Joomla could've gotten the update information during that time and cache it for 6 to 24 hours. Once Joomla's cache expires, it will retry fetching the update information at which point it will find the correct information and will no longer be displaying this message.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Easter vacation: We will be closed from 17 April 2025 16:00 UTC to 21 April 2025 06:00 UTC due to observing the Christian Easter holiday. Support will be closed during that time for both new tickets, and replies to existing tickets.
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!