Akeeba Backup for Joomla!

#41639 Cron Error after the backup done since version 10.0.1

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

5.2.4

PHP version

8.4.2

Akeeba Backup version

10.0.1

Latest post by on Wednesday, 26 March 2025 15:17 CDT

Sunday, 23 February 2025 18:22 CST

guillenphoto

Hi,

since the update to Akeeba 10.0, two days ago, I have an issue with the cron that triggers the backup.

The error happens after the backup is finished. That issue prevents the cron to send me an email to let me know the backup has been done correctly.

Everything was fine the version 9.

I have attached the screenshots:

- the first one is to show that it happens since the new version of Akeeba.

- the second one is the first error code: 500

- the third one is the secondn error code: 928.

Please would you help me to solve the issue?

Thanks
A. Guillen

Monday, 24 February 2025 01:47 CST

nicholas

Error 928 is a WebCRON.org-specific error which means "I ran out of time". Increase the time limit of your CRON job.

Error 500 only means there's an error somewhere. It's not necessarily related to our software.

In fact, I see you are using PHP 8.4. While our software supports it, it is not enough. Our software runs inside Joomla which does not support PHP 8.4. Other third party plugins also run inside Joomla and activate during the request, third party software which is unlikely to support PHP 8.4. Have you tried using PHP 8.3 instead?

Beyond that, I need the backup log files to tell you if our software has finished executing properly. From that point onwards, what happens is up to Joomla and how third party plugins installed into it will behave. We do not have control over any of that.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 24 February 2025 07:23 CST

guillenphoto

Hi Nicholas,

thank you for your prompt reply. I appreciate it.

You are right regarding the 928 error code. It was due to a lack of time. 2 seconds were missing.

Regarding the 500 error, I do not know. Last night it worked fine. Give me few days to make some tests. I will come back to you.

It should be fine.

Sincerely,

A. Guillen

Wednesday, 26 March 2025 15:17 CDT

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system

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