Support

Akeeba Backup for Joomla!

#41623 Unable to restore a v10 backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.4.11
PHP version
8.1
Akeeba Backup version
10.0.0

Latest post by nicholas on Friday, 21 February 2025 01:51 CST

extly

Hi,

When the installer finishes restoring the backup, the final step goes to a blank page and the configuration.php isn't generated.

 

In the final step, the installer tries to load Joomla\CMS\Encrypt\Aes. The constant JPATH_PLATFORM is undefined, and then the execution is stopped.

 

The installer isn't calling the JoomlaDetection getVersion to initialize the JPATH_PLATFORM constant.

If the JPATH_PLATFORM is defined previously at the top of the installation/index.php, the restoration can be completed successfully.

 

Best Regards,

Anibal

System Task
system
The ticket information has been edited by Extly CB (extly).

nicholas
Akeeba Staff
Manager

This is a known issue with Joomla 4. I'll be releasing 10.0.1 today.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!