EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
#41541 Ajax Error when running back up
Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
5.2.2
PHP version
8.2
Akeeba Backup version
n/a
Latest post by tampe125 on Thursday, 30 January 2025 04:47 CST
Wednesday, 29 January 2025 01:29 CST
CHArtDesign
Wednesday, 29 January 2025 01:32 CST
System Task
system
The ticket information has been edited by Christine Hwang (CHArtDesign).
Wednesday, 29 January 2025 01:36 CST
CHArtDesign
Attaching log file in zip.
Wednesday, 29 January 2025 02:20 CST
tampe125
Akeeba Staff
Hello,
the attachment was not uploaded, most likely because it's too large.
Please upload it somewhere (Google Drive, Dropbox etc) and paste here the share link
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 29 January 2025 20:51 CST
CHArtDesign
The attachment is 58KB and i tried uploading it several times already. How do i do it? It does not upload with the attachment field below this message.
Thursday, 30 January 2025 04:47 CST
tampe125
Akeeba Staff
Hello,
First of all, can you please double check what's the amount of rows being processed inside the Database Engine section in your backup profile? It should be set to 1000
Looking at your log file, it seems that the backup process halts while processing the table about videos. Can you please do a quick test and try to exclude that table? In that case the backup process successfully completes?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!