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Akeeba Backup for Joomla!

#41174 Where to add the licence code in Akeeba

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
4
PHP version
n/a
Akeeba Backup version
latest one

Latest post by tampe125 on Friday, 04 October 2024 04:00 CDT

Friday, 04 October 2024 03:15 CDT

Remco_Brouwer

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Dear madam or sir,

 

I cannot find where to add my licence code in the joomla akeeba backup component, after I created one in my account on your website. Futhermore, I get this error:

 

The backup operation has been halted because an error was detected.
The last error message was:

Akeeba\Engine\Archiver\Base:: Installer package /var/www/vhosts/theeducationcompany.nl/httpdocs/administrator/components/com_akeebabackup/installers/angie.jpa does not exist!

 

Could you please help me. Thank you in advance.

Best regards,

Remco Brouwer

The Education Company

[email protected]

Friday, 04 October 2024 04:00 CDT

tampe125

Hello,

first of all, you have to install the Pro package in order to get the Pro features. If you did not store the Download ID key, the Akeeba Backup component will prompt you to do so, displaying a button that will send you to the correct page.

Regarding the error, it seems that one file is missing, please install the Pro package twice in a row, without uninstalling it. That should fix your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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