Support

Akeeba Backup for Joomla!

#41029 I can't update the AKEEBA fill

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4
PHP version
8.1
Akeeba Backup version
9.93

Latest post by nicholas on Sunday, 25 August 2024 10:01 CDT

Dominique

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Dear Nicholas K. Dionysopoulos,

I have a problem updating my version on JOOMLA.

Could you help me?

 

Best 

Dominique 

 

Mise à jour : Impossible d'ouvrir le site de mise à jour avec l'ID 15, "AcyMailing", URL : https://api.acymailing.com/public/updatexml/component?extension=acymailing&cms=joomla&version=latest&level=starter/extension.xml Mise à jour : Impossible d'ouvrir le site de mise à jour avec l'ID 69, "Disable Mootools Update", URL : http://www.extensionbase.com/updates/plg_system_disablemootools_update.xml Mise à jour : Impossible d'ouvrir le site de mise à jour avec l'ID 72, "Membership Pro Extension", URL : https://joomdonation.com/updates/membershippro.xml Mise à jour::Extension : impossible d'analyser http://ic-uat-phpmyjoomla.matchbyte.net/jed/phpmyjoomla/extension.xml Mise à jour : Impossible d'ouvrir le site de mise à jour avec l'ID 79, "AcyMailing - Search emails in Joomla search bar", URL : https://api.acymailing.com/public/updatexml/extension?version=9.2.0&type=plugin&folder=search&element=acymailing/extension.xml Mise à jour : Impossible d'ouvrir le site de mise à jour avec l'ID 93, "Website for update WAP Access Logging plugin", URL : https://www.siteguarding.com/files/accessloggingupdate.xml Mise à jour : Impossible d'ouvrir le site de mise à jour avec l'ID 94, "Website for update Website Antivirus Scanner for Joomla plugin", URL : https://www.siteguarding.com/files/jmwascannerplugin.xml Avant d'appliquer la mise à jour, assurez-vous que celle-ci soit compatible avec votre version de Joomla!
Il est également conseillé de faire une sauvegarde des fichiers et de la base de données.
https://www.akeeba.com/download/akeeba-backup/9-9-5.html Site Pack 9.9.3 9.9.5 N/A N/A Mise à jour

Hello Nicholas

 

I can't update the last version could you help me ?

Thank you so much 

Dominique

Erreur Échec de téléchargement du pack. Le télécharger depuis https://www.akeeba.com/download/akeeba-backup/8-0-4/pkg_akeeba-8-0-4-pro-zip.zip et installer manuellement.

nicholas
Akeeba Staff
Manager

The formatting of your post makes it very hard to understand what is going on.

It does not appear that this is the update page for Joomla itself, but the page to update extensions.

I can see two problems.

One, you tried to install Akeeba Backup 8. This old version of Akeeba Backup can only be installed on Joomla! 3.

Two, you have not entered the Download ID for Akeeba Backup 9. Please read https://www.akeeba.com/documentation/akeeba-backup-joomla/update-dlid.html for more information.

Other extensions mentioned in your support request have nothing to do with our company.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!