Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by tampe125 on Wednesday, 10 July 2024 02:48 CDT
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
Hello,
I have to upgrade this website in Joomla 4 then 5.
I upgraded the Akeeba Backup component but Joomla the Pre-Upgrade Check is showing like the akeeba.jpg picture attached.
Thanks for your help
Best regards
Isabelle
Hello,
the attachment has not being uploaded, maybe it was too large. Can you please upload it somewhere else (ie Google Drive, Dropbox etc) and paste here the share link?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi Davide,
Here you are : https://drive.google.com/file/d/1nKz1uusIRJkHn1fYifHR946MYzAWJN0W/view?usp=drive_link
Thanks
Isabelle
I just requested access to your file. Anyway, I just wanted to inform you that there was a bug in Joomla from version 3.10 to 4.3 where it could not recognize software compatibility when it "crossed" several different major versions; you can safely ignore it.
You can follow the instructions in our documentation: update to Joomla 4, install Akeeba Backup 9, do the migration remove Akeeba Backup 8 and then update to Joomla 5
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
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