I didn't know where to post the ticket because there is no Panopticon category, but I hope I can get some help here.
There is no problem with Akeeba backups, but with Panopticon. I can't import a website in the system. There are already like 40+ websites in the system, but for this one specific it doesn't work. I get error 500 every time I try to add the website. A screenshot from the error is also uploaded. If you need any other info please let me know.
#40772 Panopticon question
Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
5.1.1
PHP version
8.1
Akeeba Backup version
9.9.3
Latest post by nicholas on Monday, 03 June 2024 03:32 CDT
Friday, 31 May 2024 06:56 CDT
guerradesign
Monday, 03 June 2024 03:32 CDT
nicholas
Akeeba Staff
Manager
I believe you are running an older version of Panopticon. The message in the current version reads "The HTTP status code 500 means there has been a server error. Check if there are any third party plugins, especially system plugins, which may be accidentally breaking the Joomla! API Application and contact their author."
The correct way to deal with this is to go to your Joomla! site's administrator, set Site Debug to Yes, and Error Reporting to Maximum. Then visit the /api URL of your site. It will throw an error which will tell you which third party plugin is broken. Then you need to contact the developer of that plugin, show them the error trace you got, and show them this https://www.dionysopoulos.me/common-mistakes-writing-joomla-plugins.html If they refuse to fix it, please report the software to the Joomla! Extensions Directory as it's NOT compatible with Joomla! 4.0 or later, the developer refuses to fix it, therefore the software needs to be marked as non-compatible in the Joomla! Extensions Directory.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!