My response to that is "What a load of utter nonsense!". Do these halfwitted mouth-breathers not realise who I am? I configure and set up my own servers, and write tutorials about it, for Christ's sake.
Kickstart has been around since 2008. It is what Joomla itself uses in the Joomla! Update component; verbatim from Joomla! 2.5.1 up to and including Joomla! 4.2.1, derivative since 4.2.2. If they cannot figure out it's not "malicious" software, they need to be repeatedly hit with a clue-by-four on the head.
I have sites on Rochen which also uses Immunify360. The script is NOT marked as "malicious" or any such nonsense, presumably because Rochen is a competent host. Apparently, your host is beyond incompetent.
But that's irrelevant, because it's all been a lie.
You have already managed to run Kickstart, therefore their claim that Immunify360 considered it "malicious" is an obvious lie. If it was marked as "malicious" it wouldn't run.
Ownership and permissions of files have sod all to do with any of what they claim, as anyone with two brain cells to rub together knows. If they are running PHP as an Apache module the only thing which determines the user and group PHP runs under is the user and group Apache itself runs under -- either as defined in the /etc/apache2/httpd.conf file, or as defined in the hosting user-specific chroot jail. If they are running PHP through PHP-FPM then it depends entirely on the PHP-FPM pool configuration.
My conclusion is that your host is completely incompetent, they run PHP as an Apache module, they do not understand how to set up cPanel so as not to create a permissions hell (even though this is a simple, and well-known configuration for the past 20 years), and they lie to you to sleaze their way out of doing what you pay them to do. Therefore, I would recommend moving to a different host.
As I mentioned already, I use Rochen without any major problems. Minor problems they fix near instantly upon submitting a ticket. Full disclosure: Rochen provides free hosting for our business site, but I am paying their full rate to host all of my other sites.
Nicholas K. Dionysopoulos
Lead Developer and Director
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