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Akeeba Backup for Joomla!

#40578 Could not open [...]/installation/extrainfo.json for writing.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
5.03
PHP version
8.1.27
Akeeba Backup version
n/a

Latest post by sumawelt on Tuesday, 16 April 2024 08:46 CDT

Monday, 15 April 2024 08:52 CDT

sumawelt

Hi,

I've migrated a site from J!3 to J!5 on our testserver and now I want to copy the new version to the live server. I made a backup of the J!5-version of the site and transferred it to the live server via scp. Everytime I fire up kickstart (tried free and pro) I get the error "Could not open [...]/installation/extrainfo.json for writing".

I did the backup multiple times using jpa and jps.I Even tried it using the site transfer wizard. Always get the same error.

I also tried it by importing the archive to the j!3 site and restoring it from wighin akeeba backup. Same error....

 

Monday, 15 April 2024 09:04 CDT

nicholas

This means that your target server does not allow you to write files over SCP, or direct file writes through PHP. You should contact your host / server administrator. 

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 15 April 2024 11:16 CDT

sumawelt

This is a bit strange: We have more than 60 identical webhosting packages with this webhost and never had problems like this before. I'll ask them, if they changed anything

Tuesday, 16 April 2024 01:41 CDT

nicholas

Ask them if PHP runs under the same user as your user account (i.e. the same user as your SCP sessions run under).

Also check if there is enough disk space, not just what is reported for your user account but also physically on the SAN storage pool, or local storage device (depending on how their infra is architectured).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 16 April 2024 08:46 CDT

sumawelt

I did, they said, there was nothing alike, I should just try it again, which I did and everything worked fine....

Not sure, what to think about this, but it works as intended now. Thank you

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