Support

Akeeba Backup for Joomla!

#39764 Impossible to update Akeeba to 9.8.2

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.4
PHP version
8.1
Akeeba Backup version
9.8.1

Latest post by alainbadan on Tuesday, 07 November 2023 03:57 CST

Tuesday, 07 November 2023 02:10 CST

alainbadan

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Hello,

This morning I tried to update Akeeba backup from 9.8.1 to 9.8.2 on 2 sites. But I always get the same error message:

- La vérification de la somme de contrôle a échoué. Veuillez vous assurer que vous utilisez le bon serveur de mise à jour !

So I have to download Akeeba backup and then install it from Joomla admin. Not a big isuue but anoying.

Thank you for your support.

Best regards

 

 

Tuesday, 07 November 2023 03:03 CST

nicholas

This was a problem with the CDN having gotten stuck. Yesterday I uploaded the release twice, within a few seconds, because of a small typo. Unfortunately, the CDN holding the update files started delivering the update XML file from the first attempt, which has a different checksum than the version actually being delivered.

I have reset the CDN now and verified that, at least from three different locations across the world I can check from, delivers the correct information.

However, that's not the end of it. Joomla! also has its own cache for update information. This means that your sites have now cached the wrong update information for the next 6 to 24 hours. Therefore, you need to go to System, Update, Extensions and click on Check for Updates to tell Joomla! to forcibly reload that information from our CDN, ignoring Joomla's own cache.

Then, you can update Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 07 November 2023 03:57 CST

alainbadan

OK. Thank you.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!