Support

Akeeba Backup for Joomla!

#39749 Class "Base64Url\Base64Url" not found

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.0.0
PHP version
8.2.12
Akeeba Backup version
9.8.1

Latest post by jamfx on Friday, 03 November 2023 07:14 CDT

Friday, 03 November 2023 05:58 CDT

jamfx

Hi everybody,

I am Using BackupMonkey as my Backup-and-Testing-Service. Since a few days, the Backup through the Monkey fails. Here is a Message I got from the People behind this service. I poorly understand what it is about, but hopefully you understand more, then me. :)

a bunch of BackupMonkey customers are reporting issues in regards to backup creation on Joomla 5. I’m logging the Akeeba API responses on our end and I’m seeing loads of these exceptions:

"Class "Base64Url\Base64Url" not found"

I assume that you are using the class in question in some places as it was available in Joomla 4.x as an indirect composer dependency. For Joomla 5.x that doesn’t seem to be the case anymore and I assume that’s where the error is coming from.

 

I can pass over your answer to them, if wanted.

Best wishes and kind regards.

Niko

Friday, 03 November 2023 06:11 CDT

tampe125

Hello,

I suspect this comes from the WebPush feature. Can you please get inside component options and set the option "Push notification" to None?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 03 November 2023 06:17 CDT

jamfx

Hi Davide, thanks for your reply. I turned the Push-Notifications off and disabled the Pushnotifications. Now erverything is fine again. Thank you.

Best regards

Niko

Friday, 03 November 2023 07:09 CDT

tampe125

You're welcome!

We just discovered the source of the error, we will fix it in the next version. In the meanwhile you can keep the notifications disabled to avoid triggering the error.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 03 November 2023 07:14 CDT

jamfx

Great, glad I could help fix something. :-)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!