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Akeeba Backup for Joomla!

#39736 Can not uninstall Admin Tools

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
4.4.0
PHP version
8.2
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 02 November 2023 02:46 CDT

Tuesday, 31 October 2023 10:39 CDT

PixelPerfectCreative

Hi there, I can not uninstall Admin Tools. I receive the following errors: 

You need Joomla! 3.9.999 or earlier to install this component
Extension Uninstall: Custom install routine failure.
Joomla\CMS\Filesystem\Folder::delete: Path is not a folder. Path: [ROOT]/administrator/components/com_admintools
Joomla\CMS\Filesystem\Folder::delete: Path is not a folder. Path: [ROOT]/api/components/com_admintools
Joomla\CMS\Filesystem\Folder::delete: Path is not a folder. Path: [ROOT]/components/com_admintools
Component Uninstall: Can't uninstall. Please remove manually.

Here is a video: https://www.loom.com/share/6a1f7f14430a496fbebae5324d3a1a6c?sid=aaeb5e98-49b8-4081-9b13-1518690f2a7c 

Thank you in advance for your help. 

Tuesday, 31 October 2023 10:52 CDT

tampe125

Hello,

you have a very obsolete version of Admin Tools. This means that the code won't run since it was meant for a previous version of Joomla.

In this case the best thing to do is to update to the latest available version and then uninstall it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 31 October 2023 11:01 CDT

PixelPerfectCreative

Thank you so much for the reply. However, I literally just let my Admin Tools subscription expire 11 days ago (after subscribing for about 10 years), so I can not update to the latest version. Do I need to subscribe again, or can I install the free core version?

Thanks!

Wednesday, 01 November 2023 10:04 CDT

nicholas

No worries, I gave you an extra month so you can update. When you need to resubscribe, let us know; we'll give you a discount :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 November 2023 10:56 CDT

PixelPerfectCreative

Thank you so much, however it did not work. I tried installing the Pro version, and the Core version. I keep getting the attached error.  I am sorry to be a problem. I am happy to pay you for your time to help me resolve this. 

Thanks!

Thursday, 02 November 2023 02:46 CDT

nicholas

Uninstall Admin Tools completely. Remove all tables with _admintools_ in their name. Then, try to install it again.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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