Support

Akeeba Backup for Joomla!

#39705 Akeeba Backup - An unhandled Exception has been detected

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.4
PHP version
8.2
Akeeba Backup version
9.8.1

Latest post by nicholas on Thursday, 26 October 2023 00:47 CDT

Wednesday, 25 October 2023 22:15 CDT

kongen.1

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Good day!

Could you help us inspect the issue we're facing with akeeba backup pro 9.8.1, see issues below

Here's the admin login for joomla

https://bjorns-09272023.butikscenter.com/administrator/

user: akeeba

pass: AkeebaSupport2023

 

Looking forward to hearing from you asap.

 

Regards,

Michael

 

Akeeba Backup - An unhandled Exception has been detected 500 Undefined constant "Akeeba\Engine\Util\AesAdapter\OPENSSL_RAW_DATA"

File <root>/administrator/components/com_akeebabackup/vendor/akeeba/engine/engine/Util/AesAdapter/OpenSSL.php Line 43

 

Debug information

Exception type: Error

#0 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/vendor/akeeba/engine/engine/Util/Encrypt.php(694): Akeeba\Engine\Util\AesAdapter\OpenSSL->__construct()
#1 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/vendor/akeeba/engine/engine/Util/SecureSettings.php(140): Akeeba\Engine\Util\Encrypt->getAdapter()
#2 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/vendor/akeeba/engine/engine/Util/SecureSettings.php(167): Akeeba\Engine\Util\SecureSettings->preferredEncryption()
#3 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/vendor/akeeba/engine/engine/Platform/Base.php(891): Akeeba\Engine\Util\SecureSettings->encryptSettings('{\n    "global":...')
#4 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/platform/Joomla/Platform.php(248): Akeeba\Engine\Platform\Base->save_configuration(1)
#5 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/vendor/akeeba/engine/engine/Platform/Base.php(614): Akeeba\Engine\Platform\Joomla->save_configuration(1)
#6 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/platform/Joomla/Platform.php(209): Akeeba\Engine\Platform\Base->load_configuration(1, true)
#7 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/vendor/akeeba/engine/engine/Platform.php(288): Akeeba\Engine\Platform\Joomla->load_configuration()
#8 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/src/Mixin/AkeebaEngineTrait.php(85): Akeeba\Engine\Platform->__call('load_configurat...', Array)
#9 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/src/Dispatcher/Dispatcher.php(128): Akeeba\Component\AkeebaBackup\Administrator\Dispatcher\Dispatcher->loadAkeebaEngineConfiguration()
#10 [internal function]: Akeeba\Component\AkeebaBackup\Administrator\Dispatcher\Dispatcher->onBeforeDispatch()
#11 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/src/Mixin/TriggerEventTrait.php(40): call_user_func_array(Array, Array)
#12 /home/www/bjorns-09272023.butikscenter.com/administrator/components/com_akeebabackup/src/Dispatcher/Dispatcher.php(78): Akeeba\Component\AkeebaBackup\Administrator\Dispatcher\Dispatcher->triggerEvent('onBeforeDispatc...')
#13 /home/www/bjorns-09272023.butikscenter.com/libraries/src/Component/ComponentHelper.php(361): Akeeba\Component\AkeebaBackup\Administrator\Dispatcher\Dispatcher->dispatch()
#14 /home/www/bjorns-09272023.butikscenter.com/libraries/src/Application/AdministratorApplication.php(143): Joomla\CMS\Component\ComponentHelper::renderComponent('com_akeebabacku...')
#15 /home/www/bjorns-09272023.butikscenter.com/libraries/src/Application/AdministratorApplication.php(186): Joomla\CMS\Application\AdministratorApplication->dispatch()
#16 /home/www/bjorns-09272023.butikscenter.com/libraries/src/Application/CMSApplication.php(293): Joomla\CMS\Application\AdministratorApplication->doExecute()
#17 /home/www/bjorns-09272023.butikscenter.com/administrator/includes/app.php(61): Joomla\CMS\Application\CMSApplication->execute()
#18 /home/www/bjorns-09272023.butikscenter.com/administrator/index.php(32): require_once('/home/www/bjorn...')
#19 {main}

 

Thursday, 26 October 2023 00:47 CDT

nicholas

Show this message to your host. They will tell you how to enable the PHP OpenSSL extension on the version of PHP you are using on your site.

Kindly remember that each version of PHP installed on your server has its own configuration, both for individual settings and for enabled extensions. Before switching your site to a different PHP version you need to ensure their configuration (settings and enabled extensions) match. Otherwise, software which worked before will no longer work after switching to a new PHP version.

Unfortunately, I have yet to see a host which will automatically carry over the settings from one PHP version to the next. It's always a manual process, which is very annoying when you have dozens of sites.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!