Support

Akeeba Backup for Joomla!

#39687 Server environment analysis in progress

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.4.0
PHP version
8.2
Akeeba Backup version
9.8.1

Latest post by nicholas on Tuesday, 24 October 2023 06:15 CDT

Monday, 23 October 2023 02:11 CDT

[email protected]

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

 

No log file was found

 

AKeeba backup config wizard just doesn't start.  Log not existent. This log i found in  com_akeebabackup > backup > akeeba.log.php

Never ever experienced this with akeeba in all those years working with joomla.

DEBUG   |20231023 06:39:01|Fetching filter data from database
DEBUG   |20231023 06:39:01|Loading filters
DEBUG   |20231023 06:39:01|-- Loading filter Regexfiles
DEBUG   |20231023 06:39:01|-- Loading filter Extradirs
DEBUG   |20231023 06:39:01|-- Loading filter Tabledata
DEBUG   |20231023 06:39:01|-- Loading filter Directories
DEBUG   |20231023 06:39:01|-- Loading filter Regextabledata
DEBUG   |20231023 06:39:01|-- Loading filter Incremental
DEBUG   |20231023 06:39:01|-- Loading filter Tablesalwaysskipped
DEBUG   |20231023 06:39:01|-- Loading filter Regexdirectories
DEBUG   |20231023 06:39:01|-- Loading filter Files
DEBUG   |20231023 06:39:01|-- Loading filter Skipdirs
DEBUG   |20231023 06:39:01|-- Loading filter Regextables
DEBUG   |20231023 06:39:01|-- Loading filter Multidb
DEBUG   |20231023 06:39:01|-- Loading filter Tables
DEBUG   |20231023 06:39:01|-- Loading filter Regexskipdirs
DEBUG   |20231023 06:39:01|-- Loading filter Regexskipfiles
DEBUG   |20231023 06:39:01|-- Loading filter Skipfiles
DEBUG   |20231023 06:39:01|-- Loading filter Excludefiles
DEBUG   |20231023 06:39:01|-- Loading filter Cvsfolders
DEBUG   |20231023 06:39:01|-- Loading filter Publicfolder
DEBUG   |20231023 06:39:01|-- Loading filter Excludefolders
DEBUG   |20231023 06:39:01|-- Loading filter Sitedb
DEBUG   |20231023 06:39:01|-- Loading filter Systemcachefiles
DEBUG   |20231023 06:39:01|-- Loading filter Libraries
DEBUG   |20231023 06:39:01|-- Loading filter Excludetabledata
DEBUG   |20231023 06:39:01|-- Loading filter Joomlaskipdirs
DEBUG   |20231023 06:39:01|-- Loading filter Siteroot
DEBUG   |20231023 06:39:01|-- Loading filter Joomlaskipfiles
DEBUG   |20231023 06:39:01|Loading optional filters
DEBUG   |20231023 06:39:01|-- Loading optional filter Stack\StackHoststats
DEBUG   |20231023 06:39:01|-- Loading optional filter Stack\StackErrorlogs
DEBUG   |20231023 06:39:01|-- Loading optional filter Stack\StackFinder
DEBUG   |20231023 06:39:01|-- Loading optional filter Stack\StackActionlogs
DEBUG   |20231023 06:40:05|Fetching filter data from database
DEBUG   |20231023 06:40:05|Loading filters
DEBUG   |20231023 06:40:05|-- Loading filter Regexfiles
DEBUG   |20231023 06:40:05|-- Loading filter Extradirs
DEBUG   |20231023 06:40:05|-- Loading filter Tabledata
DEBUG   |20231023 06:40:05|-- Loading filter Directories
DEBUG   |20231023 06:40:05|-- Loading filter Regextabledata
DEBUG   |20231023 06:40:05|-- Loading filter Incremental
DEBUG   |20231023 06:40:05|-- Loading filter Tablesalwaysskipped
DEBUG   |20231023 06:40:05|-- Loading filter Regexdirectories
DEBUG   |20231023 06:40:05|-- Loading filter Files
DEBUG   |20231023 06:40:05|-- Loading filter Skipdirs
DEBUG   |20231023 06:40:05|-- Loading filter Regextables
DEBUG   |20231023 06:40:05|-- Loading filter Multidb
DEBUG   |20231023 06:40:05|-- Loading filter Tables
DEBUG   |20231023 06:40:05|-- Loading filter Regexskipdirs
DEBUG   |20231023 06:40:05|-- Loading filter Regexskipfiles
DEBUG   |20231023 06:40:05|-- Loading filter Skipfiles
DEBUG   |20231023 06:40:05|-- Loading filter Excludefiles
DEBUG   |20231023 06:40:05|-- Loading filter Cvsfolders
DEBUG   |20231023 06:40:05|-- Loading filter Publicfolder
DEBUG   |20231023 06:40:05|-- Loading filter Excludefolders
DEBUG   |20231023 06:40:05|-- Loading filter Sitedb
DEBUG   |20231023 06:40:05|-- Loading filter Systemcachefiles
DEBUG   |20231023 06:40:05|-- Loading filter Libraries
DEBUG   |20231023 06:40:05|-- Loading filter Excludetabledata
DEBUG   |20231023 06:40:05|-- Loading filter Joomlaskipdirs
DEBUG   |20231023 06:40:05|-- Loading filter Siteroot
DEBUG   |20231023 06:40:05|-- Loading filter Joomlaskipfiles
DEBUG   |20231023 06:40:05|Loading optional filters
DEBUG   |20231023 06:40:05|-- Loading optional filter Stack\StackHoststats
DEBUG   |20231023 06:40:05|-- Loading optional filter Stack\StackErrorlogs
DEBUG   |20231023 06:40:05|-- Loading optional filter Stack\StackFinder
DEBUG   |20231023 06:40:05|-- Loading optional filter Stack\StackActionlogs
DEBUG   |20231023 06:44:54|Fetching filter data from database
DEBUG   |20231023 06:44:54|Loading filters
DEBUG   |20231023 06:44:54|-- Loading filter Regexfiles
DEBUG   |20231023 06:44:54|-- Loading filter Extradirs
DEBUG   |20231023 06:44:54|-- Loading filter Tabledata
DEBUG   |20231023 06:44:54|-- Loading filter Directories
DEBUG   |20231023 06:44:54|-- Loading filter Regextabledata
DEBUG   |20231023 06:44:54|-- Loading filter Incremental
DEBUG   |20231023 06:44:54|-- Loading filter Tablesalwaysskipped
DEBUG   |20231023 06:44:54|-- Loading filter Regexdirectories
DEBUG   |20231023 06:44:54|-- Loading filter Files
DEBUG   |20231023 06:44:54|-- Loading filter Skipdirs
DEBUG   |20231023 06:44:54|-- Loading filter Regextables
DEBUG   |20231023 06:44:54|-- Loading filter Multidb
DEBUG   |20231023 06:44:54|-- Loading filter Tables
DEBUG   |20231023 06:44:54|-- Loading filter Regexskipdirs
DEBUG   |20231023 06:44:54|-- Loading filter Regexskipfiles
DEBUG   |20231023 06:44:54|-- Loading filter Skipfiles
DEBUG   |20231023 06:44:54|-- Loading filter Excludefiles
DEBUG   |20231023 06:44:54|-- Loading filter Cvsfolders
DEBUG   |20231023 06:44:54|-- Loading filter Publicfolder
DEBUG   |20231023 06:44:54|-- Loading filter Excludefolders
DEBUG   |20231023 06:44:54|-- Loading filter Sitedb
DEBUG   |20231023 06:44:54|-- Loading filter Systemcachefiles
DEBUG   |20231023 06:44:54|-- Loading filter Libraries
DEBUG   |20231023 06:44:54|-- Loading filter Excludetabledata
DEBUG   |20231023 06:44:54|-- Loading filter Joomlaskipdirs
DEBUG   |20231023 06:44:54|-- Loading filter Siteroot
DEBUG   |20231023 06:44:54|-- Loading filter Joomlaskipfiles
DEBUG   |20231023 06:44:54|Loading optional filters
DEBUG   |20231023 06:44:54|-- Loading optional filter Stack\StackHoststats
DEBUG   |20231023 06:44:54|-- Loading optional filter Stack\StackErrorlogs
DEBUG   |20231023 06:44:54|-- Loading optional filter Stack\StackFinder
DEBUG   |20231023 06:44:54|-- Loading optional filter Stack\StackActionlogs
DEBUG   |20231023 06:47:05|Fetching filter data from database
DEBUG   |20231023 06:47:05|Loading filters
DEBUG   |20231023 06:47:05|-- Loading filter Regexfiles
DEBUG   |20231023 06:47:05|-- Loading filter Extradirs
DEBUG   |20231023 06:47:05|-- Loading filter Tabledata
DEBUG   |20231023 06:47:05|-- Loading filter Directories
DEBUG   |20231023 06:47:05|-- Loading filter Regextabledata
DEBUG   |20231023 06:47:05|-- Loading filter Incremental
DEBUG   |20231023 06:47:05|-- Loading filter Tablesalwaysskipped
DEBUG   |20231023 06:47:05|-- Loading filter Regexdirectories
DEBUG   |20231023 06:47:05|-- Loading filter Files
DEBUG   |20231023 06:47:05|-- Loading filter Skipdirs
DEBUG   |20231023 06:47:05|-- Loading filter Regextables
DEBUG   |20231023 06:47:05|-- Loading filter Multidb
DEBUG   |20231023 06:47:05|-- Loading filter Tables
DEBUG   |20231023 06:47:05|-- Loading filter Regexskipdirs
DEBUG   |20231023 06:47:05|-- Loading filter Regexskipfiles
DEBUG   |20231023 06:47:05|-- Loading filter Skipfiles
DEBUG   |20231023 06:47:05|-- Loading filter Excludefiles
DEBUG   |20231023 06:47:05|-- Loading filter Cvsfolders
DEBUG   |20231023 06:47:05|-- Loading filter Publicfolder
DEBUG   |20231023 06:47:05|-- Loading filter Excludefolders
DEBUG   |20231023 06:47:05|-- Loading filter Sitedb
DEBUG   |20231023 06:47:05|-- Loading filter Systemcachefiles
DEBUG   |20231023 06:47:05|-- Loading filter Libraries
DEBUG   |20231023 06:47:05|-- Loading filter Excludetabledata
DEBUG   |20231023 06:47:05|-- Loading filter Joomlaskipdirs
DEBUG   |20231023 06:47:05|-- Loading filter Siteroot
DEBUG   |20231023 06:47:05|-- Loading filter Joomlaskipfiles
DEBUG   |20231023 06:47:05|Loading optional filters
DEBUG   |20231023 06:47:05|-- Loading optional filter Stack\StackHoststats
DEBUG   |20231023 06:47:05|-- Loading optional filter Stack\StackErrorlogs
DEBUG   |20231023 06:47:05|-- Loading optional filter Stack\StackFinder
DEBUG   |20231023 06:47:05|-- Loading optional filter Stack\StackActionlogs
DEBUG   |20231023 06:47:31|Fetching filter data from database
DEBUG   |20231023 06:47:31|Loading filters
DEBUG   |20231023 06:47:31|-- Loading filter Regexfiles
DEBUG   |20231023 06:47:31|-- Loading filter Extradirs
DEBUG   |20231023 06:47:31|-- Loading filter Tabledata
DEBUG   |20231023 06:47:31|-- Loading filter Directories
DEBUG   |20231023 06:47:31|-- Loading filter Regextabledata
DEBUG   |20231023 06:47:31|-- Loading filter Incremental
DEBUG   |20231023 06:47:31|-- Loading filter Tablesalwaysskipped
DEBUG   |20231023 06:47:31|-- Loading filter Regexdirectories
DEBUG   |20231023 06:47:31|-- Loading filter Files
DEBUG   |20231023 06:47:31|-- Loading filter Skipdirs
DEBUG   |20231023 06:47:31|-- Loading filter Regextables
DEBUG   |20231023 06:47:31|-- Loading filter Multidb
DEBUG   |20231023 06:47:31|-- Loading filter Tables
DEBUG   |20231023 06:47:31|-- Loading filter Regexskipdirs
DEBUG   |20231023 06:47:31|-- Loading filter Regexskipfiles
DEBUG   |20231023 06:47:31|-- Loading filter Skipfiles
DEBUG   |20231023 06:47:31|-- Loading filter Excludefiles
DEBUG   |20231023 06:47:31|-- Loading filter Cvsfolders
DEBUG   |20231023 06:47:31|-- Loading filter Publicfolder
DEBUG   |20231023 06:47:31|-- Loading filter Excludefolders
DEBUG   |20231023 06:47:31|-- Loading filter Sitedb
DEBUG   |20231023 06:47:31|-- Loading filter Systemcachefiles
DEBUG   |20231023 06:47:31|-- Loading filter Libraries
DEBUG   |20231023 06:47:31|-- Loading filter Excludetabledata
DEBUG   |20231023 06:47:31|-- Loading filter Joomlaskipdirs
DEBUG   |20231023 06:47:31|-- Loading filter Siteroot
DEBUG   |20231023 06:47:31|-- Loading filter Joomlaskipfiles
DEBUG   |20231023 06:47:31|Loading optional filters
DEBUG   |20231023 06:47:31|-- Loading optional filter Stack\StackHoststats
DEBUG   |20231023 06:47:31|-- Loading optional filter Stack\StackErrorlogs
DEBUG   |20231023 06:47:31|-- Loading optional filter Stack\StackFinder
DEBUG   |20231023 06:47:31|-- Loading optional filter Stack\StackActionlogs
DEBUG   |20231023 06:48:39|Fetching filter data from database
DEBUG   |20231023 06:48:39|Loading filters
DEBUG   |20231023 06:48:39|-- Loading filter Regexfiles
DEBUG   |20231023 06:48:39|-- Loading filter Extradirs
DEBUG   |20231023 06:48:39|-- Loading filter Tabledata
DEBUG   |20231023 06:48:39|-- Loading filter Directories
DEBUG   |20231023 06:48:39|-- Loading filter Regextabledata
DEBUG   |20231023 06:48:39|-- Loading filter Incremental
DEBUG   |20231023 06:48:39|-- Loading filter Tablesalwaysskipped
DEBUG   |20231023 06:48:39|-- Loading filter Regexdirectories
DEBUG   |20231023 06:48:39|-- Loading filter Files
DEBUG   |20231023 06:48:39|-- Loading filter Skipdirs
DEBUG   |20231023 06:48:39|-- Loading filter Regextables
DEBUG   |20231023 06:48:39|-- Loading filter Multidb
DEBUG   |20231023 06:48:39|-- Loading filter Tables
DEBUG   |20231023 06:48:39|-- Loading filter Regexskipdirs
DEBUG   |20231023 06:48:39|-- Loading filter Regexskipfiles
DEBUG   |20231023 06:48:39|-- Loading filter Skipfiles
DEBUG   |20231023 06:48:39|-- Loading filter Excludefiles
DEBUG   |20231023 06:48:39|-- Loading filter Cvsfolders
DEBUG   |20231023 06:48:39|-- Loading filter Publicfolder
DEBUG   |20231023 06:48:39|-- Loading filter Excludefolders
DEBUG   |20231023 06:48:39|-- Loading filter Sitedb
DEBUG   |20231023 06:48:39|-- Loading filter Systemcachefiles
DEBUG   |20231023 06:48:39|-- Loading filter Libraries
DEBUG   |20231023 06:48:39|-- Loading filter Excludetabledata
DEBUG   |20231023 06:48:39|-- Loading filter Joomlaskipdirs
DEBUG   |20231023 06:48:39|-- Loading filter Siteroot
DEBUG   |20231023 06:48:39|-- Loading filter Joomlaskipfiles
DEBUG   |20231023 06:48:39|Loading optional filters
DEBUG   |20231023 06:48:39|-- Loading optional filter Stack\StackHoststats
DEBUG   |20231023 06:48:39|-- Loading optional filter Stack\StackErrorlogs
DEBUG   |20231023 06:48:39|-- Loading optional filter Stack\StackFinder
DEBUG   |20231023 06:48:39|-- Loading optional filter Stack\StackActionlogs
DEBUG   |20231023 06:52:06|Fetching filter data from database
DEBUG   |20231023 06:52:06|Loading filters
DEBUG   |20231023 06:52:06|-- Loading filter Regexfiles
DEBUG   |20231023 06:52:06|-- Loading filter Extradirs
DEBUG   |20231023 06:52:06|-- Loading filter Tabledata
DEBUG   |20231023 06:52:06|-- Loading filter Directories
DEBUG   |20231023 06:52:06|-- Loading filter Regextabledata
DEBUG   |20231023 06:52:06|-- Loading filter Incremental
DEBUG   |20231023 06:52:06|-- Loading filter Tablesalwaysskipped
DEBUG   |20231023 06:52:06|-- Loading filter Regexdirectories
DEBUG   |20231023 06:52:06|-- Loading filter Files
DEBUG   |20231023 06:52:06|-- Loading filter Skipdirs
DEBUG   |20231023 06:52:06|-- Loading filter Regextables
DEBUG   |20231023 06:52:06|-- Loading filter Multidb
DEBUG   |20231023 06:52:06|-- Loading filter Tables
DEBUG   |20231023 06:52:06|-- Loading filter Regexskipdirs
DEBUG   |20231023 06:52:06|-- Loading filter Regexskipfiles
DEBUG   |20231023 06:52:06|-- Loading filter Skipfiles
DEBUG   |20231023 06:52:06|-- Loading filter Excludefiles
DEBUG   |20231023 06:52:06|-- Loading filter Cvsfolders
DEBUG   |20231023 06:52:06|-- Loading filter Publicfolder
DEBUG   |20231023 06:52:06|-- Loading filter Excludefolders
DEBUG   |20231023 06:52:06|-- Loading filter Sitedb
DEBUG   |20231023 06:52:06|-- Loading filter Systemcachefiles
DEBUG   |20231023 06:52:06|-- Loading filter Libraries
DEBUG   |20231023 06:52:06|-- Loading filter Excludetabledata
DEBUG   |20231023 06:52:06|-- Loading filter Joomlaskipdirs
DEBUG   |20231023 06:52:06|-- Loading filter Siteroot
DEBUG   |20231023 06:52:06|-- Loading filter Joomlaskipfiles
DEBUG   |20231023 06:52:06|Loading optional filters
DEBUG   |20231023 06:52:06|-- Loading optional filter Stack\StackHoststats
DEBUG   |20231023 06:52:06|-- Loading optional filter Stack\StackErrorlogs
DEBUG   |20231023 06:52:06|-- Loading optional filter Stack\StackFinder
DEBUG   |20231023 06:52:06|-- Loading optional filter Stack\StackActionlogs
DEBUG   |20231023 06:56:44|Fetching filter data from database
DEBUG   |20231023 06:56:44|Loading filters
DEBUG   |20231023 06:56:44|-- Loading filter Regexfiles
DEBUG   |20231023 06:56:44|-- Loading filter Extradirs
DEBUG   |20231023 06:56:44|-- Loading filter Tabledata
DEBUG   |20231023 06:56:44|-- Loading filter Directories
DEBUG   |20231023 06:56:44|-- Loading filter Regextabledata
DEBUG   |20231023 06:56:44|-- Loading filter Incremental
DEBUG   |20231023 06:56:44|-- Loading filter Tablesalwaysskipped
DEBUG   |20231023 06:56:44|-- Loading filter Regexdirectories
DEBUG   |20231023 06:56:44|-- Loading filter Files
DEBUG   |20231023 06:56:44|-- Loading filter Skipdirs
DEBUG   |20231023 06:56:44|-- Loading filter Regextables
DEBUG   |20231023 06:56:44|-- Loading filter Multidb
DEBUG   |20231023 06:56:44|-- Loading filter Tables
DEBUG   |20231023 06:56:44|-- Loading filter Regexskipdirs
DEBUG   |20231023 06:56:44|-- Loading filter Regexskipfiles
DEBUG   |20231023 06:56:44|-- Loading filter Skipfiles
DEBUG   |20231023 06:56:44|-- Loading filter Excludefiles
DEBUG   |20231023 06:56:44|-- Loading filter Cvsfolders
DEBUG   |20231023 06:56:44|-- Loading filter Publicfolder
DEBUG   |20231023 06:56:44|-- Loading filter Excludefolders
DEBUG   |20231023 06:56:44|-- Loading filter Sitedb
DEBUG   |20231023 06:56:44|-- Loading filter Systemcachefiles
DEBUG   |20231023 06:56:44|-- Loading filter Libraries
DEBUG   |20231023 06:56:44|-- Loading filter Excludetabledata
DEBUG   |20231023 06:56:44|-- Loading filter Joomlaskipdirs
DEBUG   |20231023 06:56:44|-- Loading filter Siteroot
DEBUG   |20231023 06:56:44|-- Loading filter Joomlaskipfiles
DEBUG   |20231023 06:56:44|Loading optional filters
DEBUG   |20231023 06:56:44|-- Loading optional filter Stack\StackHoststats
DEBUG   |20231023 06:56:44|-- Loading optional filter Stack\StackErrorlogs
DEBUG   |20231023 06:56:44|-- Loading optional filter Stack\StackFinder
DEBUG   |20231023 06:56:44|-- Loading optional filter Stack\StackActionlogs
DEBUG   |20231023 06:58:53|Fetching filter data from database
DEBUG   |20231023 06:58:53|Loading filters
DEBUG   |20231023 06:58:53|-- Loading filter Regexfiles
DEBUG   |20231023 06:58:53|-- Loading filter Extradirs
DEBUG   |20231023 06:58:53|-- Loading filter Tabledata
DEBUG   |20231023 06:58:53|-- Loading filter Directories
DEBUG   |20231023 06:58:53|-- Loading filter Regextabledata
DEBUG   |20231023 06:58:53|-- Loading filter Incremental
DEBUG   |20231023 06:58:53|-- Loading filter Tablesalwaysskipped
DEBUG   |20231023 06:58:53|-- Loading filter Regexdirectories
DEBUG   |20231023 06:58:53|-- Loading filter Files
DEBUG   |20231023 06:58:53|-- Loading filter Skipdirs
DEBUG   |20231023 06:58:53|-- Loading filter Regextables
DEBUG   |20231023 06:58:53|-- Loading filter Multidb
DEBUG   |20231023 06:58:53|-- Loading filter Tables
DEBUG   |20231023 06:58:53|-- Loading filter Regexskipdirs
DEBUG   |20231023 06:58:53|-- Loading filter Regexskipfiles
DEBUG   |20231023 06:58:53|-- Loading filter Skipfiles
DEBUG   |20231023 06:58:53|-- Loading filter Excludefiles
DEBUG   |20231023 06:58:53|-- Loading filter Cvsfolders
DEBUG   |20231023 06:58:53|-- Loading filter Publicfolder
DEBUG   |20231023 06:58:53|-- Loading filter Excludefolders
DEBUG   |20231023 06:58:53|-- Loading filter Sitedb
DEBUG   |20231023 06:58:53|-- Loading filter Systemcachefiles
DEBUG   |20231023 06:58:53|-- Loading filter Libraries
DEBUG   |20231023 06:58:53|-- Loading filter Excludetabledata
DEBUG   |20231023 06:58:53|-- Loading filter Joomlaskipdirs
DEBUG   |20231023 06:58:53|-- Loading filter Siteroot
DEBUG   |20231023 06:58:53|-- Loading filter Joomlaskipfiles
DEBUG   |20231023 06:58:53|Loading optional filters
DEBUG   |20231023 06:58:53|-- Loading optional filter Stack\StackHoststats
DEBUG   |20231023 06:58:53|-- Loading optional filter Stack\StackErrorlogs
DEBUG   |20231023 06:58:53|-- Loading optional filter Stack\StackFinder
DEBUG   |20231023 06:58:53|-- Loading optional filter Stack\StackActionlogs

Monday, 23 October 2023 02:36 CDT

nicholas

This smells like a JavaScript issue coming from a third party plugin, but it might be something more fundamental as well (e.g. JavaScript not loading due to a misconfiguration on the site). Well, there's only one way to find out!

I have made this ticket private so that only you and me can see the information posted here.

Please provide me with the following information:

  1. The URL to your site's administrator login page
  2. Super User username and password
  3. FTP connection information


Please allow up to one business day (GMT+2 timezone) for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.

IMPORTANT INFORMATION
In order for me to help you fast and accurately, please provide the information by copying the form below, paste it into your reply and fill in the information:

----- Access Information Form -- START -----
Super Administrator access

  • URL to site's administrator page (e.g. http://www.example.com/administrator?foobar):
  • Super User username:
  • Super User password:


FTP connection information

  • FTP methods supported (e.g. FTP, FTPS, SFTP):
  • FTP Hostname:
  • FTP Username:
  • FTP Password:
  • FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host):


----- Access Information Form -- END -----

Please make sure that you have tested the Super Administrator connection using a different browser or machine than the one you are using daily. Double check that logging in is possible and that the user has Super User privileges, i.e. it's not a regular Administrator. Make sure that your site does not block whole countries or IP ranges which would make it impossible for me to log in / connect by FTP. Finally, please do make sure that the FTP connection works and that logging in to it I have access to your site's files.

Kindly note that your site connection information and your site content is handled in strict confidence. Not only we are a reputable development company, we are also bound by law (EU GDPR) to do so. After you file your reply, the connection information to your site will be stored in an encrypted, hidden storage area on our site and will be automatically deleted when this ticket is closed. Finally keep in mind that the people providing support to you are the same developers who wrote the software you're using on your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 October 2023 02:34 CDT

[email protected]

OK, Thanks,

The underlying problem where the unix rights on the whole site.

After using  : 

 

find -type f -exec chmod 664 {} \;

 

and subsequently

 

 find -type d -exec chmod 775 {} \;


and emptying all cache folders, the backup functioned again.

 

thanks anyway.

Tuesday, 24 October 2023 06:15 CDT

nicholas

That makes perfect sense.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!