Hello, I no longer have access to the administration of my site. I want to do a Backup from hosting.
What is the procedure ?
WHERE can I find the files?
Thanks a lot
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by mimimike64 on Thursday, 19 October 2023 08:49 CDT
Hello, I no longer have access to the administration of my site. I want to do a Backup from hosting.
What is the procedure ?
WHERE can I find the files?
Thanks a lot
Hello,
can you please be a little more specific? We can only provide support to issues related to our software, if you want to perform a backup using your hosting tools, you have to contact your host.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Ok, thank you
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!