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Akeeba Backup for Joomla!

#39029 We cannot upgrade from Akeeba Backup Professional for Joomla! 4 version 9.6.0 to 9.6.1

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.3.1
PHP version
8.1.19
Akeeba Backup version
9.6.0

Latest post by nicholas on Monday, 29 May 2023 02:09 CDT

Sunday, 28 May 2023 05:50 CDT

Internetty66

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Hello,

we are in the process to migrate our current Joomla3 site to Joomla4 and have created a test site. So far everything is working fine. 

We have frequqently updated the Akeeba Backup Professional and did not have any issues but starting now.

We cannot upgrade from Akeeba Backup Professional for Joomla! 4 version 9.6.0 to 9.6.1 and it is always failing with:

Error: Package installation

Copy file failed Paket Update: Bei der Installation der Erweiterung trat ein Fehler auf: com_akeebabackup-pro.zip   Independent from this error we had a warning on our Joomla site with regard to missing tmp directory for xml files and have added upload_tmp_dir='../tmp' to our PHP and the Joomla warning dissappeared. But still we cannot install version 9.6 1   We do not have any issues to installing other components, modules and plugins.     Best regards Markus Berwing

Monday, 29 May 2023 02:09 CDT

nicholas

It's not a problem with our package, either. I always test before release that it can be installed afresh (new installation) and as an upgrade. I just tested the upgrade again right now on a new site; it works. Beyond that, I can see that thousands of sites already downloaded and installed the update without a problem.

The “Copy file” error comes from Joomla and it means that it could not copy a file. Which file? It won't tell you. At which point? It won't tell you. I have reported this as a problem years ago and it was fixed, but a later change in the code brought us back to where we started: useless error messages.

All I can do is point you to https://www.akeeba.com/documentation/akeeba-backup-joomla/update.html#update-troubleshooting and https://www.akeeba.com/documentation/troubleshooter/akeeba-backup-and-co.html#abinstallation. I suspect that your Joomla temporary directory may not be writeable, something else may be emptying it, or one of the folders where Joomla installs Akeeba Backup is not writeable by the effective PHP user.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
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