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Latest post by jobrusche on Monday, 15 May 2023 14:09 CDT
Under Akeeba pro 9.5.1 backup works fine.
Then I update Akeeba pro to 9.6.0
The backup now fails in the initial fase, tries to resume 3 times and stops working.
In attachement:
Akeeba log file
System config (json)
Screen capture of fail-screen
Screen capture of "manage backups"
No log file was uploaded, but let's try something first.
Install Akeeba Backup 9.6.0 twice in a row, without uninstalling it before or in between.
If this does not help, please put your latest log file in a ZIP file. If the file is bigger than 5MiB please upload it to a third party service such as Google Drive, OneDrive, Dropbox or something similar and paste a link to it here.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
The new installation of V9.6.0 on top of the existing did not solve the problem.
ZIP attachement < 300 kb
It looks like you have a 32-bit build of PHP. Ugh, Synology. They do some pretty weird things with their PHP builds.
I have added a workaround which should allow you to run backups — as long as all your files are under 2GiB. Basically, I detect 32-bit builds and fall back to the old, pre-9.6.0 JPA format which did not support individual files which are 2GiB or larger.
You can download and install the latest development build from https://www.akeeba.com/download/akeebabackuppro-dev/9-6-1-dev202305150939-rev8929552.html
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
With the V9.6.1dev package, backup is functioning again.
Added the corresponding log.php file to the G-drive repositiory.
Thanks for your support.
PS: Will log a ticket with Synology, but they will probably catalog this a future feature request.
Synology is notoriously slow in providing up-to-date PHP versions.
I think it actually depends on the NAS model. If you have a 32-bit processor you cannot run a 64-build of PHP.
Some of Synology's lower end NAS have 32-bit ARM processors. Some older lower–end NAS have old Celeron processors which only support 32-bit code. I suspect this is the case with your NAS.
For what it's worth, the Synology DS218+ we have at the office has a 64-bit build of PHP. Its processor is an Intel Celeron J3355 which does support 64-bit code, and DSM on this NAS is indeed 64-bit.
I honestly could not find anything with a 32-bit processor, or at least able to run a 32-bit OS, to test Akeeba Backup 9.6.0 with. That's why there was no 32-bit support; it was something I could not test. The fix I made was basically me working blind, just based on the scant information of the error message you got. I am glad I could get it right the first time :)
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
I have a Synology DS416 with an ARMv7 CPU = 32bit
Closing this ticket now
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