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Akeeba Backup for Joomla!

#38634 Error opening the Consile Panel

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.2.8
PHP version
8.0.27
Akeeba Backup version
9.2.6

Latest post by Janbol on Monday, 27 February 2023 04:15 CST

Sunday, 26 February 2023 10:16 CST

Janbol

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Hello, people from Akeeba,


I ran into a problem (see attached Akeeba Backup Unhandled Exception - Site officiel de la commune de Roquebrun - Administration.pdf.zip)
After finishing the upgrade of a staging version of a website to J4, I installed Akeebs BU version 9 PRO before uninstalling the J3 version, ran the configuration and could make a backup. Then an update for Akeeba BU PRO popped up on the Home Dashboard (I believe it was 9.5.0) and I installed it. Then I wanted to change the output directory via the Control Panel but ran into an error which generated a page that I could save as a PDF.

Out of precaution I did not try again to install the update (nor download it from your website) in order to hear first about your findings and conclusion. That’s it. But I could make a second BU via the option « Backup Now »
Moving BU’s around lately with kickstart I noticed that sometimes only the « Go to the frontend » button is shown and not the one for the backend. I imagine that’s the new normal today?


Thanks for this wonderful piece of software. It is a lifesaver,

Jan

Sunday, 26 February 2023 15:18 CST

nicholas

Download and install the latest Akeeba Backup 9.x version twice in a row, without uninstalling before or in between.

Joomla forgot to install some files. Normally, in the very rare cases this happens, installing twice will address the issue.

> only the « Go to the frontend » button is shown and not the one for the backend. I imagine that’s the new normal today?

Yes. There is no Visit The Site's Frontend since quite a long time ago. If you're using Admin Tools this wouldn't include the secret word (as it can't know it; Kickstart only extracts backup archives, it cannot read the database where this information is stored) and it'd end up getting you locked out of your site.

> Thanks for this wonderful piece of software. It is a lifesaver,

Thank you! Without all of you and your support over these nearly 18 years this software would not have existed :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 27 February 2023 04:15 CST

Janbol

Hello Nicholas, your suggestion to install the new version 9.5.0 twice in a row did the job, many thanks and have a nice day, Jan

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