Support

Akeeba Backup for Joomla!

#38485 Unable to Complete Full Site Backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.2.7
PHP version
8.1.14
Akeeba Backup version
9.4.8

Latest post by tampe125 on Wednesday, 08 February 2023 02:10 CST

elliotblock

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

System Task
system
The ticket information has been edited by Elliot Block (elliotblock).

tampe125
Akeeba Staff

Hello,

can you please attach the log of the failed backup? If it's too large, I'd suggest to compress it, upload it somewhere (ie Google Drive, Dropbox etc etc) and paste here the share link.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!