Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by tampe125 on Tuesday, 31 January 2023 08:10 CST
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
Issue oocured when running site backup
Hello,
does it happen every time or from time to time?
Did you add any external database to the backup?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hello,
The issue seems to be recurrent. It was working 6 days ago. No idea what is the root cause but I only backup the database used by website and filter all other prefix to save only _viscao prefix in this database.
PS : your email address [email protected] doesn't work. I can't reply you by email.
Regards
I fixed the issue by resetting profiles. No idea what's happened. See attached logs
mhm... ok let me know if you have this issue again, maybe I can connect to your site and run some tests.
For the records, reply by email is not enabled on our website, so you should not reply to notification emails since that mail address is not enabled for replies.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
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