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Latest post by tampe125 on Friday, 20 January 2023 09:42 CST
Hi
I developed a new version of this site locally on a Mac OS 11.7.2 and created a back up file.
I then deleted all the files from the live site, and uploaded the .jpa file and kickstart 7.1.2
When I started the the kickstart process all the files appear to have been extracted but when I started the actual installation at step six the result was a blank white page.
I repeated the process with a new backup file and got the same result.
Have you any idea where I'm going wrong?
Thanks
Ian
Hello,
which version of Akeeba Backup did you use for taking the backup?
Please update to the latest version and take another backup. There was a packaging issue so some files were missing, hence the error. If you absolutely need to use that specific backup, please let me know, we can provide a ZIP file for fixing the issue.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi Davide - thanks for the quick response.
I used Akeeba Backup 9.4.7 - screenshot attached.
The backup file is not important, thanks. I'll download a new version and try again. I'll let you know how I get on...
Thanks again for your help,
Ian
Hi Davide - just to let you know I downloaded fresh versions of backup and kickstart, and it's worked perfectly. The site us up and running again now...
Thanks again for your help,
Ian
You're welcome!
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
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