Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by tampe125 on Wednesday, 11 January 2023 03:35 CST
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
Backup process stuck at "Finalizing the backup process" (74%)
/home2/..../subdomain/dallas/media/plg_jchoptimize/cache
See attached log file. Will appreciate assistance in getting this resolved.
Hello,
first of all I'd suggest to exclude that folder. It only includes cached files so they're not useful in a backup. Most likely there are so many entries that the backup gets halted because it uses too many resources or it takes too much time and the host kills it.
Please exclude that folder and try again.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thanks that fixed the issue. Backup completed successfully.
Can I upgrade to Akeeba Professional now with my Joomla 3.9.12 and my PHP version without uninstalling the Core?
Yes, you can update to version 8.2.4, as per our compatibility page: https://www.akeeba.com/compatibility.html
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
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