Keep on getting this error. Using Akeeba pro on other Joomla sites and never had a problem. Log file attached.
#38206 The backup operation has been halted because an error was detected. The last error message was: AJAX Loading ErrorHTTP Status: 403 (Forbidden)Internal status: error
Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information
Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by tampe125 on Tuesday, 20 December 2022 08:04 CST
Monday, 19 December 2022 05:22 CST
SussexBornSussexBred
Monday, 19 December 2022 05:25 CST
SussexBornSussexBred
Log File attached - failed first time
Monday, 19 December 2022 05:26 CST
SussexBornSussexBred
Log file attached.
Monday, 19 December 2022 05:28 CST
SussexBornSussexBred
Log file attached. It says .zip is unsupported ?!
Monday, 19 December 2022 08:37 CST
tampe125
Akeeba Staff
Hello,
I suspect your backup process is blocked by your host because is contacting the same page too many times. Let's try to slow down the process and work around these limitations. Inside the profile configuration page, please set these values:
Minimum execution time: 5 seconds
Maximum execution time: 3 seconds
Runtime bias: 50%
Yes, minimum is greater than maximum, that's not a typo. In this way the backup will be slower and you shouldn't be blocked by your host.
If this keeps happening, you should get in touch and report the issue, most likely they have to relax the rules for the mod_security Apache module.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 20 December 2022 07:41 CST
SussexBornSussexBred
Hi
That just seems to have made it much worse, the backup fails in the first 20 seconds now. And then the website fails altogether and won't let me login at all. I can't even log in and get you the log file.
This is going from bad to worse.
Tuesday, 20 December 2022 08:04 CST
tampe125
Akeeba Staff
You should definitively get in touch with your hosting. They have placed some rules that are banning a visitor if it's requesting the same URL too many times, but that's exactly what happens during a backup: we visit the same URL several times to make the backup step through your website.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!