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Akeeba Backup for Joomla!

#38135 Restore Help Error code 403

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.2.3
PHP version
7.3
Akeeba Backup version
recent

Latest post by nicholas on Monday, 05 December 2022 00:08 CST

[email protected]

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

 

 

Extraction of the backup archive has failed.
The last error message was:

AJAX Loading Error
HTTP Status: 403 (Forbidden)
Internal status: error
XHR ReadyState: 4
Raw server response:

Forbidden

You don't have permission to access /administrator/components/com_akeebabackup/restore.php on this server.

nicholas
Akeeba Staff
Manager

The message already tells you what the problem is. You are not allowed to access the file /administrator/components/com_akeebabackup/restore.php directly over the web.

In other words, you cannot access https://honeydewimprovements.com/administrator/components/com_akeebabackup/restore.php because your server does not allow you to.

This means one of the following:

  • you have set up your .htaccess to disallow access to some URLs (which also disabled access to this file).
  • your host has set up your server in such a way as to disallow access to some URLs (which also disabled access to this file).
  • the file does not have the correct permissions to be read by PHP — this is unlikely.

Please file a support ticket with your host and ask them why your site's server returns an HTTP 403 trying to access the URL https://honeydewimprovements.com/administrator/components/com_akeebabackup/restore.php. Normally, trying to access that URL as shown, should return an HTTP 200 OK with the following body content:

###{"status":false,"message":"Invalid login"}###

Note: The "invalid login" part is expected. Akeeba Backup's restoration creates a long, temporary password which it sends in the requests to the restore.php file. Seeing the Invalid Login message above when accessing restore.php directly from a web server would mean that the problem you have (your server forbidding access to that file) would be fixed.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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