Support

Akeeba Backup for Joomla!

#38129 keys

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 04 December 2022 10:15 CST

Saturday, 03 December 2022 13:54 CST

sshowalter

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Nicholas where canI find the download keys I cannot locate them I appreciate and help

thank you

 

Admin Tools Professional for Joomla https://cdn.akeeba.com/updates/pkgadmintoolspro.xml The Download Key is missing Admin Tools package Site Package N/A 5 Select JCE Editor Package JCE Editor Package https://cdn.joomlacontenteditor.net/updates/xml/editor/pkg_jce_pro.xml The Download Key is missing

Sunday, 04 December 2022 10:15 CST

nicholas

Log into the site, look at the top right. There's a My Account menu. Click on it. Select Add-on Download IDs. You can find your main download ID there as well as manage any number of additional Download IDs (what Joomla calls Download Keys). I recommend that you create an additional Download ID for each site or client you have. It makes management much easier over time.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!