Akeeba Backup for Joomla!

Saturday, 19 November 2022 08:17 CST

equestriansquest

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Hi

About three days ago my backups started failing. I checked in with my host to see if it was a problem on their end and when they tried manually it did go through but it didn't backup to OneDrive like it has been doing all along. But the next automatic backup failed again. I tried manually but it failed on me.

With this error msg.

Error Nov 18 2022

<strong>AJAX Loading Error</strong><br/>HTTP Status: 503 ()<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/><!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no" /> <title> 503 Service Unavailable </title></head> <body style="color: #444; margin:0;font: normal 14px/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;"> <div style="height:auto; min-height:100%; "> <div style="text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;"> <h1 style="margin:0; font-size:150px; line-height:150px; font-weight:bold;">503</h1> <h2 style="margin-top:20px;font-size: 30px;">Service Unavailable </h2> <p>The server is temporarily busy, try again later!</p> </div></div></body></html>

Wondering if it is having problems because it stopped uploading to OneDrive maybe?? I double checked my OneDrive account lots of room for it to upload there.

Thanks as always for your help.

Warmly

Nadja

Monday, 21 November 2022 01:18 CST

nicholas

This was a temporary issue as a result of trying to mitigate a massive DDoS on Friday, with some measures left in place until Sunday 11am EET as we were concerned about the tail end of the attack. Please read https://www.akeeba.com/news/1753-a-ddos-mitigated-some-minor-issues-as-a-result.html where I explain what happened.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 01 December 2022 07:17 CST

equestriansquest

Hello Nicholas,

I seem to be continuing to have a problem off and on.

Also it looks like that sometimes the backup is going onto my Rochen server and other times to OneDrive?

And when I went in to delete some of the old backups, it said it could not find the files, so not sure that the backups were done. Said this on every single backup that I tried to manage.

Separately looking at the files in the folder backup I would like to clean the folder up just not sure what files are safe to delete.

As always thank you for your help.

Warmly

Nadja

Friday, 02 December 2022 01:21 CST

nicholas

You are definitely not getting a 503 Service Unavailable anymore. I have also completed backups to OneDrive successfully.

Most likely, you have a problem with OneDrive randomly failing for its own, internal reasons. This happens sometimes with the consumer-level storage services like OneDrive, Google Drive, Dropbox, Box, and BackBlaze B2. They are designed to be cheap, not reliable.

You can delete everything from the backup folder. You have half-uploaded backups, and backup log files. Technically, you need none of that.

If the problem happens again please ZIP and attach your entire backup log file. It will tell me what happened.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 02 December 2022 09:02 CST

equestriansquest

Same thing last night as for the last five days, the backup failed.

Have attached the log file as requested.

Thanks Nicholas

Warmly
Nadja

Friday, 02 December 2022 10:10 CST

nicholas

Your server ran out of space:

ERROR |20221202 00:35:26|Couldn\'t write to the archive file; check the output directory permissions and make sure you have enough disk space available. [len=32349 / 68039]

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 05 December 2022 14:40 CST

equestriansquest

Hi Nicholas,

That is because it keeps trying to update to my server at Rochen and not OneDrive. The drive that is full is at Rochen. Plenty of room at OneDrive.

Thanks

Nadja

Tuesday, 06 December 2022 02:06 CST

nicholas

You are repeating back to me the same thing I told you in my previous reply.

> Your server ran out of space:

Your server is where your site's on. I didn't say remote storage or OneDrive.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 06 December 2022 08:19 CST

equestriansquest

Hi Nicholas,

I feel like we keep going back and forth lol. What I am trying to say is that up until recently I had no problems, and the backup was being sent to OneDrive. Recently what happened was that some days the files would be on OneDrive and some days it looked like it was on my server at Rochen. Which it isn't supposed to be doing. I ran out of space on Rochen because of that happening.

Over the last three days it has been backing up to OneDrive again no problem. So, I guess it is working again now. If it happens again will let you know.

Warmly
Nadja

Tuesday, 06 December 2022 11:30 CST

nicholas

OK, I think I understand what was the disconnect in our communication. Let me try to explain it better.

Yes, if the upload to OneDrive fails the archive stays behind on your (Rochen) server.

If the (Rochen) server is full you can no longer run a backup as it fails while the backup archive is being generated due to lack of space.

Removing some files allows the backup to run in full.

Since we've fixed the issue with the upload to OneDrive the backups are now uploading there and are being removed from your Rochen server.

Therefore you will not have the out of disk space or upload problems anymore.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 22 December 2022 16:25 CST

equestriansquest

Thanks Nicholas that makes so much sense.

Unfortunately, I continue to have problems. I meant to write to you sooner. Actually I thought I had but I guessed I didn't. I haven't had a backup since December9th through Akeeba Backup. :(

Warmly
Nadja

Thursday, 22 December 2022 23:37 CST

nicholas

When I try backing up to OneDrive I do not have any issues. So, let's check everything from the top.

Have you updated Akeeba Backup to version 8.2.3? As I told you, there was an issue which was subsequently fixed. If you have not updated Akeeba Backup you do not have the fix so you'll of course still bump into the same issue.
Have you relinked OneDrive on the correct backup profile? It is unclear to me what you had tried, so let's do that to be sure nothing's amiss. Go to Components, Akeeba Backup. Select the backup profile you are using with OneDrive from the dropdown; the page reloads. Now click on Configuration. Relink OneDrive. Click on Save & Close. Repeat for as many backup profiles you have.
Have you entered your Download ID in Akeeba Backup? You can find your Download IDs after logging into our site by going to Add-on Download IDs. You enter the Download ID in the component's Options page. This is necessary because using OneDrive requires access to the authentication mediation service running on our server. Using that service requires a valid Download ID belonging to a user account that has an active subscription to one or more of our backup products.
Is the Download ID correct? As per above. Please double check and confirm that the Download ID you have entered matches one of the Download IDs in the Add-on Download IDs page on our site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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