Support

Akeeba Backup for Joomla!

#37957 I just subscribed to Akeeba Backup Professional but I can't find the application or how to activate it on Joomla

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
3.10
PHP version
7.4
Akeeba Backup version
8.2.2

Latest post by tampe125 on Friday, 28 October 2022 07:31 CDT

ndmakee

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

 

 

I just would like to know how to activate the PROFESSIONAL version of Akeeba Professional or how to install it on my Joomla control center. I still get the annoying message attached despite having paid for the subscription. There's no tutorial to find how to have smooth change from CORE to PROFESSIONAL.

tampe125
Akeeba Staff

Hello,

there's no special procedure, you have simply have to download the pro version from our website and install it: https://www.akeeba.com/documentation/akeeba-backup-documentation/upgrade-to-pro.html

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!