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Akeeba Backup for Joomla!

#37808 Will not load Akeeba or front page it asks to download index.php

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
3.10.2
PHP version
8.0.23
Akeeba Backup version
8.1

Latest post by tampe125 on Tuesday, 04 October 2022 02:12 CDT

Thursday, 29 September 2022 16:27 CDT

derekk

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Hi Nick, 

Dont have a log file this happens after I restore from Akeeba panel or install on a new server

Will not load Akeeba or front page it asks to download index.php
When I go to Akeeba on backend it does same thing so I cant get to logs or backup or restore.

I renamed the .htaccess file to htaccess23.txt this allowed the frontend and backend to show however I have to include index.php in each and every path in the browser address bar.
I assume and recall Akeeba has a .htaccess file so thats why it wont load in Joomla cms 

I can give you access to the dev site I am trying this on it is a temporary domain on Siteground

https://www.derekk23.sg-host.com/administrator
derekk
ppipe2K21p


Thank you




Friday, 30 September 2022 02:33 CDT

tampe125

Hello,

please get in touch with your host: your site is missing the configuration to execute PHP files, instead of handling them as text files (and downloading them).

Most likely you'll have to add an handler in your .htaccess file, but you have to get in touch with your host to get the correct syntax, since it depends by server configuration.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 30 September 2022 09:24 CDT

derekk

Thanks for reply Davide
I made the changes at host by turning off nginx direct delivery in caching
I added the addhandler to .htacess

  • turned off nginx
  • commented out add handler in htaccessoff.txt and added correct addhandler for ultrafast
  • renamed to .htaccess
  • in joomla config turned on rewrite 
  • frontend urls work now without index.php
  • cleared cache 
    All frontend now works and all components in Joomla backend work except Akeeba which tries to download index.php
    I reinstalled Akeeba and same issue occurs
    I cant get to Akeeba in backend

Monday, 03 October 2022 02:26 CDT

tampe125

mhm... can you please let me connect to your site, so I can review the settings? I have a suspicion but I'd wish to double check

I have made this ticket private so that only you and me can see the information posted here.

Please provide me with the following information:

  1. The URL to your site's administrator login page
  2. Super User username and password
  3. FTP connection information


Please allow up to one business day (GMT+2 timezone) for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.

IMPORTANT INFORMATION
In order for me to help you fast and accurately, please provide the information by copying the form below, paste it into your reply and fill in the information:

----- Access Information Form -- START -----
Super Administrator access

  • URL to site's administrator page (e.g. http://www.example.com/administrator?foobar):
  • Super User username:
  • Super User password:


FTP connection information

  • FTP methods supported (e.g. FTP, FTPS, SFTP):
  • FTP Hostname:
  • FTP Username:
  • FTP Password:
  • FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host):


----- Access Information Form -- END -----

Please make sure that you have tested the Super Administrator connection using a different browser or machine than the one you are using daily. Double check that logging in is possible and that the user has Super User privileges, i.e. it's not a regular Administrator. Make sure that your site does not block whole countries or IP ranges which would make it impossible for me to log in / connect by FTP. Finally, please do make sure that the FTP connection works and that logging in to it I have access to your site's files.

Kindly note that your site connection information and your site content is handled in strict confidence. Not only we are a reputable development company, we are also bound by law (EU GDPR) to do so. After you file your reply, the connection information to your site will be stored in an encrypted, hidden storage area on our site and will be automatically deleted when this ticket is closed. Finally keep in mind that the people providing support to you are the same developers who wrote the software you're using on your site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 03 October 2022 08:35 CDT

derekk

----- Access Information Form -- START -----
Super Administrator access

  • URL to site's administrator page (e.g. http://www.example.com/administrator?foobar):
    https://www.derekk23.sg-host.com/administrator
  • Super User username: derekk
  • Super User password: ppipe2K21p


FTP connection information

  • FTP methods supported (e.g. FTP, FTPS, SFTP): FTP i think all  of them are supported its siteground host
  • FTP Hostname: usm80.siteground.biz
  • FTP Username: [email protected]
  • FTP Password: (dere2K22)
  • FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host): 21

Monday, 03 October 2022 08:35 CDT

derekk

----- Access Information Form -- START -----
Super Administrator access

  • URL to site's administrator page (e.g. http://www.example.com/administrator?foobar):
    https://www.derekk23.sg-host.com/administrator
  • Super User username: derekk
  • Super User password: ppipe2K21p


FTP connection information

  • FTP methods supported (e.g. FTP, FTPS, SFTP): FTP i think all  of them are supported its siteground host
  • FTP Hostname: usm80.siteground.biz
  • FTP Username: [email protected]
  • FTP Password: (dere2K22)
  • FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host): 21

Monday, 03 October 2022 09:02 CDT

tampe125

I just connected to your site and everything seems to be working fine. Were did you get the download message? Can you please try to use your browser in incognito mode?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 03 October 2022 11:18 CDT

derekk

Thanks Davide, my chrome browser is only one it doesnt work in .
it is holding cahe in backend and frontend urls after the ? like this one for my login
 https://www.derekk23.sg-host.com/login.html?return=aW5kZXgucGhwP0l0ZW1pZD00Mjk=
That was my initial problem, nothing will redirect properly .
The default Joomla redirect which is to return you to the page you came from doesnt work
You hit the renew button at top and then login it should return you to renew page but it doesnt it returns you to home page.
So no members side login returns you to original page.

This return works incognito and other browsers so It must be this retaining of urls in the Chrome browser cache .
I just dont know how to clear it or fix this for chrome.
I suspect my members will run into this issue on chrome too?





Monday, 03 October 2022 11:56 CDT

derekk

This is update I cleared browser cache all of it for chrome
It still shows dynamic url after ? however this time the redirect worked

As I said I fear this will return for the members and myself after a period of time as chrome cache  builds 

Monday, 03 October 2022 15:49 CDT

derekk

My dev site on siteground works on redirects  https://www.derekk23.sg-host.com/administrator however I tried this on my live site https://www.piperflyer.com/and it fails even after clearing all chrome cache and in incognito and firefox and edge.
I matched the .htaccess file from the dev site  Sg23 site to live piperflyer.com still no change

I assume the dynamic url after visiting a members page in Joomla is correct that is what allows it to return to original page. 
So I am not sure what is stopping it on my live site piperflyer.com right now and in all browsers

Piperflyer has exact same sign in as https://www.derekk23.sg-host.com/administrator

  • Super User username: derekk
  • Super User password: ppipe2K21p


    Thank you


 

Tuesday, 04 October 2022 02:12 CDT

tampe125

This sounds like a server configuration issue. You should get in touch with your host and report the issue, most likely there's some kind of cache/CDN that is too aggressive and is not correctly configured.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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