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Latest post by loujonesdesign on Friday, 26 August 2022 05:57 CDT
Hi, I am trying to renew my subscription, but am getting the following error:
Your payment is pending processing
You have already made a payment for this product on Thu, September 12th, 2019 11:29 BST. It is currently being processed by our reseller, Paddle...
I have made payments since that date, so am not sure why I am getting this error.
Many thanks
Hello Lou,
When we imported the data from the old payment system there was an old duplicate payment from 2019. I have now cleared the message so you can purchase a renewal.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
That's great, thank you for your help
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!