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Akeeba Backup for Joomla!

#37583 Scheduled Full Backup Fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
3.10.10
PHP version
7.4.30
Akeeba Backup version
8.1.9

Latest post by davidtorr on Monday, 22 August 2022 02:27 CDT

Sunday, 21 August 2022 21:10 CDT

davidtorr

We recently noticed that several full backups of our site had failed.  At that time, we were using a previous version of Akeeba Backup Pro.

We installed the latest version, and ran a full backup manually via the One-click Backup button; this completed successfully, generating a .jpa file and 15 .jnn files.

The next day, a scheduled full backup failed, while generating file .j14.  At that time, the log file was not recording debug information.  We turned on debug logging, and the scheduled full backup again failed the next day, while generating file .j12.  The log file from this backup is attached.

After this fail, we ran a full backup manually, which completed successfully.

Scheduled incremental backups are all completing successfully.

EDIT: Original zipped log file failed to upload.  Here's a link to a re-zipped version: https://drive.google.com/file/d/1oPPh1oOpLeExgmvGYaQp_ErUHZV4Kba4/view?usp=sharing

 

Edited by davidtorr on 2022-08-21 21:16 CDT

Monday, 22 August 2022 01:47 CDT

nicholas

I've sent you a request to access the log file since the share link is (very prudently) limited access.

That said, You are saying that every day you are getting 1–2 parts less before the backup stops. This sounds like running out of disk space.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 August 2022 02:12 CDT

nicholas

Thank you for the access. I see that you get this error:

DEBUG |20220815 18:50:39|include_once(<root>administrator/components/com_akeeba/BackupEngine/Base/Exceptions/ErrorException.php): failed to open stream: Too many open files

This is an Operating System–level issue. Please tell your host and ask them is they can update the user limits with a larger number of allowed file descriptors.

If not, you may want to try and run the backup at some point in time when your server is less busy.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 August 2022 02:27 CDT

davidtorr

Thanks.  We'll contact our hosting company and see what they can do for us.

 

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