Support

Akeeba Backup for Joomla!

#37512 Ajax Error on Save and Close After FTP Test

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.1.5
PHP version
8.0.21
Akeeba Backup version
9.2.7

Latest post by nicholas on Monday, 25 July 2022 08:19 CDT

enktesisllc

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Please see the attached zip for the log and short video illustrating the error.

This is a clean, J4 install, and this the first component I've installed.

When I configure upload to FTP and click test, the button stays gray (I've waited for quite a while with no confirmation)

If I then go to the top and click [SAVE] I get an ajax error (see the video).

Also, it left behind a test file (see screen capture) for each of the tests I i did.

Note that the program does work and first backup (log file) worked perfectly, uploaded the file, etc.

Enktesis LLC Marco Ciavolino [email protected]

nicholas
Akeeba Staff
Manager

We are aware of the issue and we already fixed it last Thursday. However, with summer vacations coming up next week we decided to not release a new version until the end of August.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Easter vacation: We will be closed from 17 April 2025 16:00 UTC to 21 April 2025 06:00 UTC due to observing the Christian Easter holiday. Support will be closed during that time for both new tickets, and replies to existing tickets.

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!