Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Friday, 15 July 2022 05:18 CDT
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
Hi, I have change my account google drive for Akkeba backup and the copy is not ok.
I have join my configuration screenshot.
This is a share folder on my google drive account.
Best
Hello,
can you please attach the log of a backup that did not transfer on Google Drive, so I can double check?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi, which log do you want ?
Get inside the Manage Backup page, find the backup that didn't transfer to Google Drive, get the log of it (there's a button directly on the backup row)
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
OK I have found, the log file size is 30 Mo, I can sedn to you by wetransfer ?
Please zip it. Most likely it will get very small.
If it's still large upload it somewhere and paste here the share link
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Okay here is.
mhm... it wasn't uploaded. Can you please upload it somewhere else and paste here the share link?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi,
Here is links :
https://ville-draguignan.fr/akeeba_logs/Akeeba-Backup-Debug-Log-1.txt.zip
https://ville-draguignan.fr/akeeba_logs/Akeeba-Backup-Debug-Log-2.txt.zip
Regards,
Willy
Something is wrong with your server. Here's the log entry:
WARNING |20220712 01:05:16|Error received from the post-processing engine:
WARNING |20220712 01:05:16|cURL error 60: SSL certificate problem: certificate has expired
This happens when it tries to contact our site (www.akeeba.com) to act as a mediator to let your site get a new token from Google Drive. However, our SSL certificate has not expired. It will expire on October 22nd, 2022 — today is July 15th, 2022.
I would recommend talking to your host and ask them why accessing https://www.akeeba.com/oauth2/googledrive.php throws an error about an expired SSL certificate when we very obviously have a valid, NOT expired certificate on our site.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!