Akeeba Backup for Joomla!

Tuesday, 21 June 2022 16:53 CDT

idekonsult

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Hi!

Got a major problem today when upgrading the above site.

First I upgraded Akeeba Backup and Akeeba Tools to the latest versions (8.1.7 and 6.1.6)

Then I started upgrade of Joomla from 3.10.9 to 3.10.10. The first step in this process being that Akeeba was to make a backup of the site.

IT usually works fine but this time I got an error message saying that the backup had a problem and would try to restart. After that I got an error message.

Since I thought it was a temporary problem I did unfortunately not write the error message down... (Yes, I know I am a fool...) It was something about AJAX and error 500.

Apparently the error was more serious than I thougt, because now the site doesn't respond. It says that "0 - Path cannot be empty".

What could have happened?
Are there any log files somewhere that could help you help me?

(For example I don't know where to locate the Akeeba Backup log file that you ask for.)

Best regards

Edited by idekonsult on 2022-06-21 16:56 CDT

Wednesday, 22 June 2022 02:12 CDT

nicholas

I'm afraid that something went wrong on your server. Taking a backup is a non-destructive process; it reads data and puts it in a file. If you reach your storage quota it will simply tell you it cannot write to the file and report how much out how much total bytes in that attempt it managed to write.

There are very few servers (as in: I see one or two every year, if that) which might crash the filesystem when you reach your storage quota. Since it's so rare I have not been able to reproduce it — I suspect it must have something to do with the virtualisation they are using that I am not familiar with. Please ask your host to see what is going on with your server.

If you have an older (but not too old) backup you can extract its files BUT when it asks you to run the restoration script don't do that! Just delete the installation folder. This will replace what I suspect is damaged files on your site without messing up with your database. In my experience this is the easiest and safest way to recover access to a stricken site that has an intact database.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 22 June 2022 03:27 CDT

idekonsult

Thank you!

Yes, even if I didn't get a warning disk quota seems to have reached its limit. I have now increased disk quota.

How do I extract files from an older backup?

Is it desribed anywhere in the documentation? (I really don't want to make things worse by not knowing what I'm doing...)

Wednesday, 22 June 2022 04:42 CDT

nicholas

> How do I extract files from an older backup?

Use Kickstart. It's only job is to extract backup archives.

> Is it desribed anywhere in the documentation? (I really don't want to make things worse by not knowing what I'm doing...)

In many places :) If you prefer watching videos go to Restoring a Site on Any Server. If you prefer reading go to Using Akeeba Kickstart.

Again, as I said above: when it asks you to run the restoration script don't do that! Just delete the installation folder.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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