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Akeeba Backup for Joomla!

#37069 Errors with transferring backups to Dropbox

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
3.10.8
PHP version
7.4.29
Akeeba Backup version
8.1.4

Latest post by tampe125 on Tuesday, 10 May 2022 02:40 CDT

Wednesday, 04 May 2022 08:17 CDT

mikehermary

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Hello,

I am experiencing issues with transferring my client's website backups to Dropbox. This is occurring during the regular browser initiated backup, manually transferring them after a backup, and with the command line cron job.

I have run the configuration wizard on my client's site to see if this helped, but it did not. I also re-authorized the Dropbox connection, but it also did not help.

The server at Digital Ocean is a shared resource droplet with 2GB of memory and 50GB of SSD storage.

I have included the log file.

This issue has been intermittently affecting other client sites at Digital Ocean. These sites have backups that are 750MB or larger.

Thanks for the assistance.

Cheers,

Wednesday, 04 May 2022 09:20 CDT

tampe125

Hello,

looking at backup log, it seems that Dropbox is having issues rebuilding the archive after you finish the upload. Since you're performing a chunked upload, we upload the archive piece by piece, then Dropbox will reassemble the file. It seems that something happens and Dropbox can't perform this last step.

Can you please get inside your backup profile and under the section "Archiver engine" set a Part size of 500Mb? If you still have issues, can you please lower it again until you reach 100Mb? If you still have issues, we'll investigate further.

Let me know how it goes.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 09 May 2022 10:49 CDT

mikehermary

Hello,

Reducing the part size to 100MB looks to have resolved this issue.

Cheers,

Tuesday, 10 May 2022 02:40 CDT

tampe125

Thanks for the update!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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